Try our free 14-day Premium trial
In this article:
- Activate your free 14-day Premium trial.
- Starting your trial.
- Canceling your trial.
- Answers to your pretrial questions.
Suggested next section: Pricing Plans and Billing
Activate your free 14-day Premium trial
Unlock the full power of Delighted CX and Delighted Surveys with a no-risk free trial.
The trial is open to Current and Prospective customers alike! Start exploring in seconds — and Contact us if you wish to talk things through!
A pop-up notification will guide you — or access the trial by going to your account and clicking the bright blue Premium trial button. (We don't want you to miss out!)
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Place 500 responses and every Premium feature at your fingertips for a fortnight!
| Features | Description | |
| 1 | 500 responses |
Collect 500 responses from as many CX projects and/or Surveys as you wish to create — or consolidate your responses into a single NPS, CES, CSAT, or other project |
| 2 | 10 Users | Invite 10 additional members of your team to participate and experience the results as they roll in. You can even set up users to run their own studies under the trial |
| 3 | Unlimited CX & Surveys projects | Create as many new projects as you’d like. Trial one survey or trial a dozen. Learn which projects work best for your org |
| 4 | Additional questions | Add up to 10 Additional questions to each project and deepen your understanding of why people feel the way they do! |
| 5 | Premium integrations | Enable our complete family of Premium integrations:
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| 6 | Send from your domain | Send emails from your own domain and give that special brand assurance to your surveys — which can help drive up response rates |
| 7 | Testimonials | Engage our testimonial system which will help you 1) request permission to share feedback and 2) create a Javascript snippet to embed the feedback on your website |
| 8 | Translations | Build custom translations to localize your questions and choice options in your survey projects |
| 9 | Smart Trends | Parse through your projects' open-ended feedback with our AI-driven Smart Trends engine — which suggests relevant keyword themes for you to keep an eye on |
| 10 | Data Retention Policy | Delete responses automatically and/or anonymize your data outside of a specific time window |
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Start quickly with our Surveys and CX Getting Started videos!
See why Delighted Surveys the finest general survey solution out there!
See why Delighted CX is your best solution for your evergreen NPS, CSAT, 5-star and similar survey campaigns. (Key change to the video: The "Survey people' button is now "Edit and Send")
Quickly now! You don't want to lose any time collecting your 500 responses!
Starting your trial
To start your free on-demand trial in less than 15 seconds:
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- Click on the blue "Try Premium for free!" tag → seen in the top banner
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- Select the “Try it free for 14 days, cancel anytime” → as seen in the welcome screen
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- If you are a new Delighted user, enter a payment method. If you already have an account, select the “Get started”
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- Click "I'm ready, take me to the dashboard" → and begin!
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Canceling your trial
To cancel your free on-demand trial:
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- Click "Account" → "Plans and billing"
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- Select the “Cancel trial” button → found in the “Your current plan” tile
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- Even after you cancel, you'll be able to use the Premium Trial features until your 14 days runs out. Essentially, a countdown has started — as seen in this image.
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- Notice that your price changes back to your former plan (ex. $0 for this Free plan customer) so you're safe from any unexpected charges
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What can happen after your trial ends?
Three paths can follow your 14-day trial period:
1 Cancel your free trial If you cancel, we’ll put you back on your pretrial plan. (Notice the price reverts back, as seen in #3 above) 2 Don't cancel your free trial If you haven’t canceled or selected a different plan, we’ll upgrade you to the $249/mo plan, prorating unused time from your pretrial plan. If this isn't your intent, select another plan. Notify us of any concerns. We'll sort it out!
3 Upgrade or Downgrade Upgrade or downgrade by simply selecting a different plan! Visit our Plans and Billing FAQs article to learn more
Answers to your pretrial questions
When someone says free, our radar goes up, and so does yours. (And dare we mention the fine print? Sure, why not! Review questions 5, 6, and 7 specifically.)
These questions will help you confidently get the most out of the next two weeks. We think you'll find great value in our Premium CX projects and Surveys templates and questionnaires.
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- Is the on-demand trial available for all plans — including CX projects and Surveys?
- Are there any limitations during the trial period?
- Can I cancel the trial before it ends?
- Can I upgrade my plan during the trial?
- What happens if I don't cancel my free trial?
- How will I be notified about the trial status and expiration date?
- What if I am mistakenly charged at the end of my trial?
- Can I do multiple trials?
1. Is the on-demand trial available for all plans — including CX projects and Surveys?
Yes!
Free, Starter, Basic, you name it. You can start your 14-day trial immediately!
And while the Premium features showcased in this trial are CX-focused, use your responses to fully test our Surveys product — we'd be Delighted if you did!
2. Are there any limitations during the trial period?
No.
Explore all of Delighted’s Premium features, invite colleagues to collaborate, and collect 500 responses on us!
Visit our Integrations & Automation section and discover which of the tools you already use may be a great fit for your trial!
3. Can I cancel the trial before it ends?
Yes, cancel your trial at any time.
You’ll still be able to access all of the Premium trial features through the 14-day period. We’ll transition you back to your pretrial plan at the end of the trial period.
In this example, a Free customer started the Premium Trial — and then cancelled. Notice that the Premium light stays on for the full 14 days, but the pricing has already reverted back to "Free" so this customer doesn't experience any unwanted charges.
IMPORTANT NOTE: If you haven’t canceled your trial or selected a different plan, we’ll automatically upgrade you to the $249/mo plan, prorating any unused time on your pretrial plan. If this is not your intent, simply select another plan and notify us of any concerns you may have. We'll get it sorted it out!
4. Can I upgrade my plan during the trial?
Certainly!
Upgrading means that you can invite even more users and collect additional responses beyond the 500 available in the trial!
Albeit, any changes that you make to your plan will occur after the trial period ends. If you wish to end your trial and upgrade immediately, send a note to our Customer Concierge team and we’ll lend a hand!
5. What happens if I don't cancel my free trial?
If you haven’t canceled your trial or selected a different plan, we’ll automatically upgrade you to the $249/mo plan, prorating any unused time on your pretrial plan. If this is not your intent, simply select another plan and notify us of any concerns you may have. We'll get it sorted it out!
6. How will I be notified about the trial status and expiration date?
When you start a trial:
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Furthermore, at the top of your Delighted dashboard, we’ll display how many days are left in your trial experience.
You can also view the exact date your trial ends by visiting the " Account" → "Plans and Billing" page.
7. What if I am mistakenly charged at the end of my trial?
Heaven forbid this should ever happen! You should never be charged for a trial!
If you have concerns or think that we messed up, send a note to hello@delighted.com and we’ll get things sorted out!
8. Can I do multiple trials?
You’re eligible for one on-demand trial per year.