Try our free 14-day Premium trial

About your free 14-day Premium trial

Unlock the full potential of Delighted Premium — free for 14 days!

Place 500 responses and every Premium feature at your fingertips for a fortnight!

	Features	Description
1	500 responses	Collect 500 responses from as many CX projects and/or Surveys as you wish to create — or consolidate your responses into a single NPS, CES, or CSAT project
2	10 Users	Invite 10 additional members of your team to participate and experience the results as they roll in. You can even set up users to run their own studies under the trial
3	Unlimited CX projects	Create as many new projects as you’d like. Trial one survey or trial a dozen. Learn which projects work best for your org
4	Additional questions	Add up to 10 Additional questions to each project and deepen your understanding of why people feel the way they do!
5	Premium integrations	Enable our family of Premium integrations — including Salesforce, Hubspot, Segment, Gladly, G2, and many, many more
6	Send from your domain	Send emails from your own domain and give that special brand assurance to your surveys — which can help drive up response rates
7	Testimonials	Engage our testimonial system which will help you 1) request permission to share feedback and 2) create a Javascript snippet to embed the feedback on your website
8	Translations	Build custom translations to localize your questions and choice options in your survey projects
9	Smart Trends	Parse through your projects' open-ended feedback with our AI-driven Smart Trends engine — which suggests relevant keyword themes for you to keep an eye on
10	Data Retention Policy	Delete responses automatically and/or anonymize your data outside of a specific time window

Starting your trial

To start your free on-demand trial:

1: Click on the blue "Trial premium for 14 days!" tag → as seen in the top banner; Alternatively: Click "Account" → "Plans and billing" → "Trial premium for 14 days!"
2: Select the “Start free trial” button → as seen in the middle column of the pricing table
3: Enter your card number → (which will generate your Account details)
4: Click "Start 14-day trial" → and begin!

Train yourself in the power of CX quickly!

Explore the potential of Delighted Premium CX projects with our Core Training and Admin Training videos. In less than an hour you'll be prepared to take full advantage of your two-week trial.
Quickly now! You don't want to lose any time collecting your 500 responses!

Canceling your trial

To cancel your free on-demand trial:

1: Click "Account" → "Plans and billing"
2: Select the “Cancel trial” button → found in the “Your current plan” tile

What happens when the trial period ends?

Three paths can follow your 14-day trial period:

1	Cancel your free trial	If you decide to cancel your trial, we’ll automatically put you back on your pretrial plan
2	Don't cancel your free trial	If you haven’t canceled your trial or selected a different plan, we’ll automatically upgrade you to the $249/mo plan, prorating any unused time on your pretrial plan
3	Upgrade	Upgrade by selecting a different plan! Visit our Plans and Billing article to learn more

Answers to your pretrial questions

When someone says free, our radar goes up, and so does yours. And dare we mention the fine print? Sure, why not! Review questions 5, 6, and 7 specifically.

These questions will help you confidently get the most out of the next two weeks. We think you'll find great value in our Premium CX projects and Surveys platforms.

Is the on-demand trial available for all plans — including CX projects and Surveys?
Are there any limitations during the trial period?
Can I cancel the trial before it ends?
Can I upgrade my plan during the trial?
What happens if I don't cancel my free trial?
How will I be notified about the trial status and expiration date?
What if I am mistakenly charged at the end of my trial?
Can I do multiple trials?

1. Is the on-demand trial available for all plans — including CX projects and Surveys?

Yes!

If you’re on a Free Starter, Surveys Starter, or a $149/mo Premium plan, you can start your 14-day trial immediately!

And while the Premium features showcased in this trial are CX-based, if you wish to use your responses to fully test our Surveys product, we'd be Delighted!

2. Are there any limitations during the trial period?

No.

Explore all of Delighted’s Premium features, invite colleagues to collaborate, and collect 500 responses on us!

Visit our Integrations & Automation section and discover which of the tools you already use may be a great fit for your trial!

Wring the most value out of your fortnight by viewing our Core Training and Admin Training videos before you start!

3. Can I cancel the trial before it ends?

Yes, cancel your trial at any time.

You’ll still be able to access all of the Premium trial features through the 14-day period. We’ll transition you back to your pretrial plan at the end of the trial period.

If you haven’t canceled your trial or selected a different plan, we’ll automatically upgrade you to the $249/mo plan, prorating any unused time on your pretrial plan.

4. Can I upgrade my plan during the trial?

Certainly!

Upgrading means that you can invite even more users and collect additional responses beyond the 500 available in the trial!

Albeit, any changes that you make to your plan will occur after the trial period ends. If you wish to end your trial and upgrade immediately, send a note to our Customer Concierge team and we’ll lend a hand!

5. What happens if I don't cancel my free trial?

If you haven’t canceled your trial or selected a different plan, we’ll automatically upgrade you to the $249/mo plan, prorating any unused time on your pretrial plan.

6. How will I be notified about the trial status and expiration date?

When you start a trial, we’ll send you an email immediately with details of your trial program. We’ll also send you an email notice one week before your trial ends!

Furthermore, at the top of your Delighted dashboard, we’ll display how many days are left in your trial experience.

You can also view the exact date your trial ends by visiting the "Account" → "Plans and Billing" page.

7. What if I am mistakenly charged at the end of my trial?

Heaven forbid this should ever happen! You should never be charged for a trial!

If you have concerns or think that we messed up, send a note to hello@delighted.com and we’ll get things sorted out!

8. Can I do multiple trials?

You’re only be eligible for one on-demand trial per year.