Sending from your own email domain

By default, your Delighted surveys will send from an “@delighted.com” email address. While Delighted surveys maintain exceptional levels of deliverability, you may want to send from your company’s domain to extend your branding all the way to the From address itself.

Premium feature

The ability to send surveys from your own domain is a premium feature, available only on certain plans. For full information, check out our Pricing page.

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CNAME and TXT records

Domain verification is a critical step to ensure we’re able to correctly authenticate and sign the surveys with your email address. Both CNAME and TXT records help facilitate this process, and need to be added to your DNS settings to help provide verification that:

  • The domain is not spoofed
  • The domain is valid
  • There is no misuse of the domain name

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Requesting the records

Two quick steps for collecting the records you need to get started:

  1. Send an email to our Customer Concierge team with the domain you’d like to send from and the default from email address you'd like to use, like surveys@yourcompany.com
  2. We’ll send you the records in a response email

Below is a sample of CNAME/TXT records, which can help your team prepare for the information we’ll send your way:

Sample only

The below records are examples only. Do not add these to your DNS settings. If interested in obtaining the records for your domain, let us know and we'll send those records your way!

Verification record

Type:  TXT

Name:  _amazonses.testaccount.com

Value: U6dxlkQol/wX0xY9QbwVUa1Vjk/Ulzwn730ecaXjN0s=

DKIM records

Type:  CNAME

Name:  o5iny3lt2taerzaup32tesitkwpmarth._domainkey.testaccount.com

Value: o5iny3lt2taerzaup32tesitkwpmarth.dkim.amazonses.com

Type:  CNAME

Name:  6wi57bfb2r2hhjrc7dxqpzuo32qbx4z2._domainkey.testaccount.com

Value: 6wi57bfb2r2hhjrc7dxqpzuo32qbx4z2.dkim.amazonses.com

Type:  CNAME

Name:  2oe65vdeqedw65s63rjumuy26aocq452._domainkey.testaccount.com

Value: 2oe65vdeqedw65s63rjumuy26aocq452.dkim.amazonses.com

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Adding the records

Each DNS provider will vary in terms of where the records are added, as well as the required structure for the values added. However, regardless of your DNS provider, there are some best practices and keywords that will be applicable across all platforms.

  • Type: The type of record you’re adding, such as CNAME, TXT, MX, SRV, etc. For the purposes of Delighted’s DNS process, you only need to use CNAME and TXT
  • Name: The host domain (like ._domainkey.testaccount.com)
  • Value: The subdomain to which the above domain is pointed (like ...dkim.amazonses.com)
  • TTL: The time-to-live (TTL). This value can be set for each DNS record. TTL values impact how long it takes, after a change to your DNS settings, before the DNS change is propagated and able to be recognized

If you’re running into trouble adding these records, we recommend pulling in your engineering team or any team member that regularly manages your DNS settings. You can also reach out to our team—we’re happy to provide you with any resources needed to ease the process!

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Verifying the records

Once these records have been added to your DNS settings, the final step is to reach out to our Customer Concierge team. We’ll take you through the final steps of configuring custom domain settings, including:

  1. Verifying the records have been added
  2. Setting your From address
  3. Sending a test email

1. Verifying the records have been added

Once you reach out to our Concierge team to confirm the records have been added, we’ll check off a few key requirements:

  • The TXT record has been added correctly
  • The CNAME records have been added correctly
  • All records are live (based on your TTL) and propagating

If all the above steps have been covered, we’ll wrap up your domain configuration in Delighted. No action needed at this step on your end!

2. Setting your From address

We’ll set your From address to the email you indicate. Moving forward, the From address can always be updated on the Email platform customization page under “Email Customization.

3. Sending a test email

Once your From address is set, we’ll send you a quick test just to confirm everything looks as expected. You can also send yourself a test via the Customize appearance page under “Email Customization” > “Send a test email.”

Once all of the above steps have been covered, we will wrap up your configuration on our end and send you a confirmation email!

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FAQs: DNS

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What do I do if my DNS provider doesn't accept underscores?

With some DNS providers, you might not be able to include '_' characters in TXT record names. In those cases, you can omit '_amazonses.' from the TXT record name, making the DNS record name 'yourdomain.com'.

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I already have an existing Amazon SES TXT record. Do I need to add another?

Yes.

If you have an existing TXT record for '_amazonses.yourdomain.com', you will need to add the TXT record we provide in addition to the existing record, creating two TXT records with different values.

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I added the records to my DNS settings. How long will this process take?

DNS records will include what is called a TTL (Time To Live), which is specified within your DNS settings. This value determines how long it will take before a DNS change goes into effect. TTL values are often specified in the same area where you add the CNAME and TXT values, but may also be located within your DNS account settings.

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