Getting started

New to Delighted? Check out these FAQs for tips on hitting the ground running

1 article


Route Delighted NPS feedback into tools you already use

16 articles


Learn how to fine-tune your Delighted survey experience and branding

9 articles


Explore several best practices for sending out your NPS surveys

13 articles

Receiving feedback

Learn more about receiving feedback and closing the loop with customers

12 articles

NPS (The methodology)

Background on the Net Promoter® Score and some of its key components

8 articles

Security and privacy

Details on Delighted's policies regarding security, privacy, and terms of service

7 articles

Account and billing

Learn how to access all major admin features - from billing to user invitations

11 articles


Getting the most out of Delighted

Key insight into how to ramp up your NPS program with Delighted

7 articles

New user guide

New to Delighted? Get oriented quickly with this guide!

7 articles

Transitioning to API

Automating your sending process with Delighted's API

9 articles

Web platform guide

Everything you need to know for getting started with Delighted's Web platform

6 articles

​Segmenting feedback

Learn how to pass customer data our way, as well as segment your feedback

6 articles

​Surveying fundamentals

Fine-tune your sending with this guide – covering best practices for NPS

6 articles

Autopilot guide

Best practices for getting started with, as well as managing, Autopilot

5 articles

Closing the loop

Learn how to develop a solid process for following up with your customers

6 articles

Employee NPS

Leverage the best components of NPS for your employee surveys

5 articles