FAQ

Getting started

New to Delighted? Check out these FAQs for tips on hitting the ground running

1 article

Integrations

Route Delighted feedback into tools you already use

16 articles

Customizing

Learn how to fine-tune your Delighted survey experience and branding

11 articles

Sending

Explore several best practices for sending out your surveys

16 articles

Receiving feedback

Learn more about receiving feedback and closing the loop with customers

12 articles

Reports & analytics

Analyze your feedback with a number of key Delighted features

10 articles

Security and privacy

Details on Delighted's policies regarding security, privacy, and terms of service

7 articles

Account and billing

Learn how to access all major admin features - from billing to user invitations

13 articles

NPS

Find your most vocal advocates, as well as detractors, with Net Promoter® Score

5 articles

CSAT

Surface insight related to customer satisfaction levels with CSAT surveys

5 articles

CES

Get a pulse on customer effort with CES surveys

5 articles

5-star

Roll-out simple, yet versatile, surveys with a 5-star scale

5 articles

Guides

Getting the most out of Delighted

Key insight into how to ramp up your survey program with Delighted

7 articles

New user guide

New to Delighted? Get oriented quickly with this guide!

7 articles

​Surveying fundamentals

Fine-tune your sending with this guide – covering best practices for surveying

6 articles

​Segmenting feedback

Learn how to pass customer data our way, as well as segment your feedback

6 articles

Web platform guide

Everything you need to know for getting started with Delighted's Web platform

6 articles

SMS platform guide

Survey your customers via text with Delighted's SMS platform

6 articles

Thank you page guide

Leverage your Promoters' enthusiasm, and contain the fallout from Detractors

5 articles

Closing the loop

Learn how to develop a solid process for following up with your customers

6 articles

Trends guide

Track feedback and keywords over time with Trends

7 articles

Autopilot guide

Best practices for getting started with, as well as managing, Autopilot

5 articles

Transitioning to API

Automating your sending process with Delighted's API

9 articles

DNS guide

Send surveys from a domain more familiar to your customers

6 articles

Employee NPS

Leverage the best components of NPS for your employee surveys

5 articles