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Admin Training & Certification

The deep-dive understandings that Admins learn along the way

  • Admin Training & Certification for Delighted CX
  • Module 1: Managing Users
  • Module 2: Allocating projects
  • Module 3: Addressing security
  • Module 4: Understanding plan limits and billing
  • Module 5: Analyzing and segmenting feedback
  • Module 6: Reporting on and editing feedback
  • Module 7: Investigating people and platform metrics
  • Module 8: Automating and integrating Delighted
  • The Admin Certification Exam
  • Admin Extras: Creating starter projects for Standard users
  • Admin Extras: Finding and customizing starter projects as a Standard user
  • Admin Extras: The Delighted security briefing
  • Admin Extras: Pruning your projects
  • Admin Extras: Designing a cost-effective Delighted program
  • Admin Extras: Creating and troubleshooting Additional Questions
  • Admin Extras: Managing multiple Email Digests

Categories

  • 0. Getting Started with Delighted
  • 1. Project Options & Settings
  • 2. Survey Types
  • 3. Distribution Platforms & Sending
  • 4. Survey Customization
  • 5. Managing People & Properties
  • 6. Receiving & Acting on Feedback
  • 7. Reporting & Analytics
  • 8. Integrating with Other Applications
  • 9. Accounts & Billing
  • 10. Security & Privacy
  • 11. Best Practices
  • 12. Training & Tutorials
  • Core Training & Certification
  • Admin Training & Certification
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