Security and Privacy

Introduction: Protecting your data

Protecting your data is our top priority. We understand that you are trusting us with your data, and we take the responsibility of securing it extremely seriously.

To do your part, please be sure to review our Terms of Service, as well as our other security and privacy documentation before using Delighted.

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Delighted security and privacy documentation

The below documentation offers details regarding Delighted’s security and privacy policies and architecture.

If your team requires a review of security procedures and architecture before purchasing any software or service, the below documentation will provide most, if not all, of the information needed.

  • Security overview: Reviews key system architecture, failout and disaster recovery, data storage and security, encryption and authentication details, and more
  • Privacy documentation: Explains the type of information we collect from users and what we do with it (like personalize experiences and improve our customer service). Note that your data and transactions will not be sold, exchanged, transferred, or given to any other company.
  • Terms of Service: Details Delighted’s appropriate terms of use, as well as agreements regarding payment and renewal. Please read these Terms of Service carefully before using delighted.com or the products or services offered by Delighted.
  • GDPR: Reviews our compliance with the European Union’s General Data Protection Regulation (GDPR).

If you have questions about any of the above documentation or require further security review, please reach out to our Customer Concierge team.

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Certifications: GDPR and CCPA

Delighted is GDPR and CCPA compliant. As a customer of Delighted, you are covered automatically by our Terms of Service and Privacy Policy. These cover core requirements of GDPR and CCPA, including sale of personal data, right to erasure of personal data, etc.

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Logging in: Passwords, SSO, and 2-step security

Password requirements

Passwords are the first line of defense for protecting your data. With that in mind, Delighted applies industry-leading password requirements to ensure your account and data always remain secure. 

Here are a few important details regarding Delighted passwords: 

  • Your password must include 10 characters or more
  • You can also enable 2-factor authentication as a second level of security in your account (highly recommended—keep reading below!)
  • You will be locked out after multiple failed attempts to log in
  • You can request a password reset from the login page by clicking “forgot password”

Logging in with SSO

Delighted offers Google SSO as a method of authenticating and logging into your account. When Google SSO is enabled, users can sign into Delighted with their existing Google credentials—no separate username and password required.

If you're a new user, follow these steps to sign up with Google SSO:

  1. Visit our homepage
  2. Click on "Sign up with Google"
  3. If already logged into Google, select your existing Google account. Otherwise, enter your credentials to log into your Google account.
  4. Once authenticated, you'll be directed through the rest of the onboarding experience (starting with selecting a Survey Type)

If you're an existing user, log into your account and follow the below steps to connect with Google SSO:

  1. From your Dashboard, click “Account” and then “Email address”
  2. Click on "Connect with Google"
  3. If already logged into Google, select your existing Google account. Otherwise, enter your credentials to log into your Google account.
  4. Once authenticated, you'll be redirected back to your Delighted account

2-step security (2-factor authentication)

Delighted's 2-step security feature adds an additional level of identity verification when signing into your account. This makes your account more secure by requiring both your password and possession of your mobile phone to sign in.

When 2-step security is turned on, you’ll be asked for a 4-digit security code when attempting to log in. That code will be sent to your mobile phone via text message. You'll also be prompted to set a handful of recovery questions in case you lose access to your phone, or are having trouble receiving the text messages.

To set up 2-step security in your account, follow the below steps:

  1. From your Dashboard, click “Account” and then “2-step security”
  2. Click “Turn on 2-step security”
  3. Enter your recovery phone number
  4. Select and set answers the security questions
  5. Click “Send verification code” to complete set-up

If you run into any issues logging into your account, reach out to our Customer Concierge team and we'll help out right away.

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FAQs: Security and Privacy

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Who can see my data?

Only you, and in rare cases, us.

We will only look at your data if necessary to provide requested support. Any access of that data will always be conducted on fully encrypted devices and within full accordance of our privacy and security policies. We do not share any customer data with outside parties under any circumstances.

To further protect your data, never send customer data in email attachments to our team. If you need help troubleshooting a specific file, please send us a note and we can provide next steps.

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What safeguards are in place to protect my data?

We maintain strict privacy and security policies to keep your data secure. The entire application is delivered with end-to-end encryption (SSL) to ensure your connection to our service is secure. The systems storing your data are carefully designed with multiple layers of security. For in-depth information about Delighted’s data protection practices, including disaster recovery, backups, encryption, and more, visit our security documentation.

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Do you do anything with the emails or phone numbers I’ve added to Delighted?

Absolutely not.

We only send surveys to the people you’ve chosen, at the times you’ve chosen. No other emails or text messages are sent, and we do not share this data with outside parties under any circumstances.

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