Translating Your Survey with Locales

In Delighted, a “locale” corresponds with the translation or language you're using for your survey. You can update the locale directly within the platform or use Special Properties to dynamically translate the survey for each respondent.

If you need help creating a unique locale or custom translation, contact our Concierge team!

In this section

• Available languages
• Updating the locale from within Delighted
• Updating the locale dynamically
• What will be translated when I change the locale?

Available languages

We currently support over three dozen languages, including:

Arabic, Bulgarian, Chinese (Simplified), Chinese (Traditional, Hong Kong), Chinese (Traditional, Taiwan), Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Georgian, German, Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Malaysian, Norwegian Bokmål, Polish, Portuguese (Brazil), Portuguese (Portugal), Romanian, Russian, Serbian, Spanish, Swedish, Thai, and Turkish.

We use the ISO 639-1 codes for each language as the locale value. For a full list of the languages and their associated language codes, head to any survey customization page in your account and check out the Advanced Customization section, or download this list of all languages and codes.

We also offer variations of many of the languages listed above, such as formal German. Feel free to reach out and we can help find a good fit!

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Updating the locale from within Delighted

You can easily update the survey language from within the “Customize appearance” page for each platform. Changing the survey language here will change the default translation for your survey (what customers will receive if you don't pass any other locale information). You can only have one default language, but if you'd like to send your survey in multiple languages, you can do so dynamically with the locale Special Property.

To update your default translation:

1. Click on “Survey people”
2. Choose the gear icon to the right of your desired platform
3. Click “Customize appearance”
4. Open the header titled “Advanced customization”
5. Choose the desired language from the dropdown list
6. Click “Save changes”

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Updating the locale dynamically

You can use our locale Special Property to update the locale and translate your survey on a per-survey basis. Information about how to pass this special property can be found in our article on Special Properties. Using the locale Special Property allows you to translate a single survey into as many languages as you need.

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What will be translated when I change the locale?

Each platform can be set to any locale, translating the entire customer-facing experience, with the exception of any custom survey pieces like Additional Questions or Intro Message. Changes made to your survey language will also be reflected on your Thank you page. 

Survey translation will not change the language of the Delighted user interface. 

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