Shopify Integration

FAQs

What delay options are available for the survey send?
What properties are passed to Delighted from the Shopify order?
How does the backfill work?

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Introducing the Shopify integration

Delighted’s Shopify integration automatically sends surveys to customers after their orders are marked as fulfilled.

The surveys can be sent immediately after fulfillment, or delayed by an amount of your choosing to account for delivery time. You can also run a one-time backfill when turning on the integration to send surveys to recent customers.

Setting up the Shopify integration

1: Head to the "Integrations" tab and choose the "Shopify" tile
2: Click “Connect to Shopify”

3: You’ll be redirected to Shopify. If prompted, enter your Shopify credentials. If you’re not automatically routed to your Shopify account, click “Get” to log in
4: Authorize Delighted access by clicking “Install app”
5: You’ll be directed back to Delighted. Select the delay to use between order fulfillment and surveys being sent
6: Optional: Set a one-time backfill to send surveys to recent customers. You can also choose whether you'd like to only survey first-time customers
7: Click “Save & turn on”

What delay options are available for the survey send?

The delay refers to the time between when an order is marked as fulfilled in Shopify and when a Delighted survey is sent to the customer. The delay options include:

Instantly (no delay)
1 day
1 week
2 weeks
1 month

If you’re interested in setting up a custom delay, contact us and we can help!

What properties are captured from the Shopify order?

We pull in the following property data associated with each Shopify order:

Shopify Customer First Order
Shopify Customer Id
Shopify Customer Orders Count
Shopify Customer Phone
Shopify Landing Site
Shopify Order Created At
Shopify Order Fulfilled At
Shopify Order Id
Shopify Order Item Quantity
Shopify Order Month
Shopify Order Total
Shopify Order Total Amount
Shopify Order Total Currency
Shopify Order Year
Shopify Referring Site
Shopify Shipping City
Shopify Shipping Company
Shopify Shipping Country
Shopify Shipping Method
Shopify Shipping Total
Shopify Shipping Total Amount
Shopify Shipping Total Currency
Shopify Shipping Tracking Number
Shopify Location ID (If present)

We don’t currently pull in any product-level details from Shopify.

How does the backfill work?

Delighted will backfill up to 500 orders fulfilled between six months and two weeks in the past. We will then backfill up to 500 orders from the past two weeks.

If there happen to be multiple orders for the same person, we will only send a survey related to the most recent fulfillment date.