Shopify Integration for CX

In this article:

• Delighted CX + Shopify — Powerful feedback made simple.
• Setting up the Shopify integration in CX.

FAQs

• What delay options are available for the survey send?
• What properties are passed to Delighted from the Shopify order?
• How does the backfill work?

Suggested next article: Shopify Post-Purchase Integration for Surveys

Delighted CX + Shopify — Powerful feedback made simple

Stop guessing about customer satisfaction!

Delighted's seamless post-delivery Shopify integration automatically sends personalized surveys as orders are fulfilled, capturing valuable feedback at the perfect moment.

Tailor your approach: Send surveys immediately or schedule them for optimal delivery time after a purchase. You can even send catch-up surveys to recent customers. And there are more benefits to the Delighted+Shopify integration: 

Visit Creating and Managing CX Projects and set up your survey, then integrate it into your Shopify store.

Try our new Delighted Surveys + Shopify templates

Consider Delighted Surveys, the perfect companion to your Shopify store. Surveys is easy to use, yet offers unmatched power, flexibility, and a seamless Shopify integration.

The advantages?

• Tailor-made Surveys in Minutes: Choose from dozens of pre-built templates covering common use cases like Marketing, Sales, and Customer Experience

• Fully customizable: Each template is easily adapted to your specific needs and brand voice

• Uncover hidden gems: For example, an attribution question can help you understand how your most valuable customers discover your brand

Back to top

Setting up the Shopify integration for CX

1

Head to the "Integrations" tab and choose the "Shopify" tile

2

Click “Connect to Shopify”

3

You’ll be redirected to Shopify. If prompted, enter your Shopify credentials. If you’re not automatically routed to your Shopify account, click “Get” to log in

4

Authorize Delighted access by clicking “Install app”

5

You’ll be directed back to Delighted. Select the delay to use between order fulfillment and surveys being sent

6

Optional: Set a one-time backfill to send surveys to recent customers. You can also choose whether you'd like to only survey first-time customers

7

Click “Save & turn on”

If you need a custom sampling rate (for example, only trigger the survey after 50% of orders), send us a note and we'd be happy to help set that up.

Back to top

What delay options are available for the survey send?

The delay refers to the time between when an order is marked as fulfilled in Shopify and when a Delighted survey is sent to the customer. The delay options include:

• Instantly (no delay)
• 1 day
• 1 week
• 2 weeks
• 1 month

If you’re interested in setting up a custom delay, contact us and we can help!

Back to top

What properties are captured from the Shopify order?

We pull in the following property data associated with each Shopify order:

• Shopify Customer First Order
• Shopify Customer Id
• Shopify Customer Orders Count
• Shopify Customer Phone
• Shopify Landing Site
• Shopify Order Created At
• Shopify Order Fulfilled At
• Shopify Order Id
• Shopify Order Item Quantity
• Shopify Order Month
• Shopify Order Total
• Shopify Order Total Amount
• Shopify Order Total Currency
• Shopify Order Year
• Shopify Referring Site
• Shopify Shipping City
• Shopify Shipping Company
• Shopify Shipping Country
• Shopify Shipping Method
• Shopify Shipping Total
• Shopify Shipping Total Amount
• Shopify Shipping Total Currency
• Shopify Shipping Tracking Number
• Shopify Location ID (If present)

We don’t currently pull in any product-level details from Shopify.

Back to top

How does the backfill work?

Delighted will backfill up to 500 orders fulfilled between six months and two weeks in the past. We will then backfill up to 500 orders from the past two weeks.

If there happen to be multiple orders for the same person, we will only send a survey related to the most recent fulfillment date.

Back to top