On Demand QBR Overview

A Quarterly Business Review, or QBR, is one of the most important stages in the lifecycle of any Delighted program. It allows you to refresh your goals, measure your progress, and identify opportunities to increase the value that you're getting from your Delighted program.

With our QBRs, we put acute focus on three key elements:

• Reviewing program goals and measuring success
• Exploring the high value, easy to implement features that the best programs use
• Considering ways to expand your CX program

Feel free to jump to any of the elements listed above and to reference this glossary as you explore our QBR guide.

Delighted's Customer Concierge team has run hundreds of Quarterly Business Reviews, helping brands like Bonobos, Glassdoor, ClassPass, Tuft&Needle, and InVision scale their programs as their businesses have grown. We’ve developed this guide to share the key topics and strategies that we find ourselves discussing quarter after quarter with out enterprise customers!

Interested in looping a member of our Customer Concierge team in on your QBR? Contact us to set up a meeting!

Next section: Reviewing program goals and measuring success