Reminders

In this article:

• Automate Reminders to increase response rates.
• Setting up and sending email reminders.

Automate Reminders to increase response rates

Reminders can be sent to anyone who hasn’t opened the original survey email one week after the initial send. A Premium feature, Reminders are a proven way to increase response rates by reengaging folks who may have overlooked your survey in their inboxes. 

• No reminders are sent if someone opens a survey and decides not to respond. (Reminders focus specifically on people who haven't opened the original email to avoid people who saw the original survey but decided not to respond.)

A few key details to note:

• Retroactive: When you turn on the Reminders feature, we will check to see if any surveys were sent within the previous week, and will schedule Reminders for any qualified surveys.
• No impact on sending volume: Reminders do not count towards your plan's sending limit.
• Include properties: Any properties in the original survey request will be included in the Reminder.
• Delayed by 7 days: Reminders are set by default to go out 7 days after the survey is first delivered. If you need to adjust this cadence, let us know.
• A single reminder: Only one Reminder is sent per survey request.
• Same customization: Reminders will contain any customization currently set at the time of their dispatch.

Back to top

Setting up and sending Email Reminders

To enable Reminders:

1

Click “Survey People.”

2

Click on the "Gear" icon to the right of the Email platform.

3

Choose “Configure Reminders.”

4

Click “Turn on.”

Back to top