Reminders
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Automate Reminders to increase response rates
Reminders can be sent to anyone who hasn’t opened the original email one week after the initial send. Reminders are a proven way to increase response rates by reengaging folks who may have overlooked your survey in their inboxes.
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What if someone opens a survey but has not responded?
No reminders are sent if someone opens a survey and decides not to respond. Reminders focus specifically on people who haven't opened the original email to avoid people who saw the original survey but decided not to participate.
A few key details to note:
| Retroactive | When you turn on Reminders, we will check to see if any surveys were sent within the previous week and will schedule Reminders for any qualified surveys |
| Include properties | Any properties in the original survey request will be included in the Reminder |
| Delayed by 7 days | Reminders are set by default to go out 7 days after the survey is first delivered. If you need to adjust this cadence, let us know |
| A single reminder | Only one Reminder is sent per survey request |
| Same customization | Reminders will contain any customization currently set at the time of their dispatch |
Setting up and sending Email Reminders
To enable Reminders:
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- Click "Edit and send"
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- Click on the "Gear" icon → seen to the right of the Email platform
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- Choose “Configure Reminders”
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- Click “Turn on” → (and click "Turn off" to stop sending reminders)
