What is eNPS?

Previous section: eNPS overview

Employee NPS shares all the foundational components of standard, customer-facing NPS. This includes the two-step collection method:

  • 0-10 score selection
  • Open-ended comment
The key difference resides in the question. With standard NPS, you’re asking about how likely someone is to recommend your brand/product to a friend. With eNPS, you’re asking about how likely an employee is to recommend working at your company to a friend or colleague.

Here’s an example of that eNPS format:

As with NPS, respondents for eNPS are separated into 3 distinct groups:

  • Promoters (9-10): These employees are enthusiastic about your company, passionate about their work, and consistently deliver top-tier customer experiences
  • Passives (7-8): Employees in this score range are generally satisfied, but missing a few key items that would make them more enthusiastic, engaged, and content with their position 
  • Detractors (0-6): Similar to standard NPS, your Detractors carry a higher likelihood for attrition, will speak more negatively about their position, and are generally unsatisfied with their current position
In determining your eNPS, you’ll take your percentage of Promoters, subtract your percentage of Detractors, and there you have it – your Employee Net Promoter Score!

Our next section will discuss key advantages for applying the NPS methodology to your internal team surveys.

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