Delighted’s iOS app makes it easy for you to access your Delighted Dashboard anytime, anywhere from your smartphone.
Whether checking your feedback on your iPhone, or sharing recent customer comments on an iPad during a meeting, the Delighted iOS app makes accessing your feedback simple and convenient.
In this section
- The Response feed
- Viewing properties in the app
- Viewing and adding notes in the app
- Reviewing Metrics in the app
The Response feed
The Response feed shows all of your feedback as it flows in in real-time, just like the Delighted Dashboard. Here’s what the Response feed looks like on the iPhone:
And here’s that view on the iPad:
Refreshing the Response feed
When there are new responses to bring in, you’ll see a small icon on the top right-hand corner of the screen. Simply swipe down to load new responses. If there are no new responses to display, you’ll see a small notification letting you know “You are up to date.”
Viewing properties in the app
Tap on any response to view all of the details related to a response, including the timestamp, notes, and properties.
With further context about the feedback, you'll have a complete picture of the different variables impacting the customer experience, as well as a clear understanding of where to focus your closed loop actions.
Viewing and adding notes in the app
Tap on a response and scroll down to the bottom of the response page to view and add notes to a particular response.
Whether flagging a response for follow-up, or adding additional context to be built into your Delighted reports, notes are a great way to layer in details and ignite action from your team. For more information about notes, check out this article on adding notes.
Reviewing Metrics in the app
To review your survey engagement metrics on the go:
- Expand the sidebar navigation menu in the app
- Choose Metrics
- Toggle between Platforms to choose the sending method you’re interested in
For details about the information displayed in this view, check out our article on The Metrics Tab.