The Delighted Mobile App

In this article:

• Introducing the Delighted Templates App.
• The Response feed.
• Filtering and searching for responses.
• Viewing properties.
• Viewing and adding notes.
• Reviewing Metrics.
• Setting up iOS Push Notifications.
• Using the iOS Widgets.

Suggested next article: Dashboards and Filtering

Introducing the Delighted Templates App

Delighted’s mobile app makes it easy for you to access your Delighted Dashboard anytime, anywhere — right from your smartphone. 

Whether checking your feedback on your phone, sharing recent customer comments on a tablet during a meeting, or keeping tabs on your NPS score via widgets, the Delighted mobile app makes accessing your feedback simple and convenient.

A dozen things to do in the app . . . 

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The Response feed

The Response feed shows all of your feedback as it flows in real-time, just like the Delighted Templates Dashboard. Here’s what the Response feed looks like on both iPhone and Android smartphones:

iPhone	Android

Refreshing the Response feed

When there are new responses to bring in, you’ll see a small icon on the top right-hand corner of the screen. Simply swipe down to load new responses. If there are no new responses to display, you’ll see a small notification letting you know “You are up to date.”

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Filtering and searching for responses

The iOS app has the same filtering and searching capabilities as your Dashboard on the web. Within the app, you can:

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Viewing properties

Tap on any response to view the details; including the timestamp, notes, and properties.

With further context about the feedback, you'll have a complete picture of the variables impacting the customer experience, as well as a clear understanding of where to focus your closed loop actions.

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Viewing and adding notes

Tap on a response and scroll down to the bottom of the response page to view and add notes to a particular response.

Whether flagging a response for follow-up, or adding additional context to be built into your Delighted reports, notes are a great way to layer in details and ignite action from your team. For more information about notes, check out this article on adding notes.

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Reviewing Metrics

To review your engagement metrics on the go:

1

Expand the sidebar navigation menu in the app

2

Choose "Metrics"

3

Toggle between platforms → and choose the metrics you’re interested in reviewing

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Setting up iOS Push Notifications

You can set up push notifications in the app to be sent when responses are received that meet specific conditions.

For example, the conditions available for an NPS survey are:

• New promoter response
• New passive response
• New detractor response
• Response received that meets a specific Trend

To set up Push Notifications in CX:

1

Open the app

2

Click on the menu icon → found in the top right-hand corner

3

Choose "Notifications"

4

Toggle on one of the score group notifications, or choose "Add notification" to set up Trend-based notifications 

Trends must be set up within your account before they can be used as notification triggers

5

Grant Delighted permission to send notifications when prompted

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Using the iOS Widgets

iOS Widgets allow you to customize your phone’s Home Screen, Lock Screen, and Today View with real-time information from your favorite apps—including Delighted! Once you’ve downloaded the Delighted iOS App, you can add widgets in all three places to visualize your metrics at a glance.

Clicking on any of your Delighted widgets will launch the Delighted app and take you right to that Template's Dashboard so you can review all of the responses that make up your score.

Home Screen Widgets

To add widgets to the Home Screen:

1

Download the Delighted iOS App → and sign into your account

2

Head to the Home Screen → and touch and hold a widget or an empty area until the apps jiggle

3

Tap the “+” button → found in the upper-left corner

4

Search for Delighted in the search bar → and select it. (There is one widget size option)

5

Click “+ Add Widget”

6

Tap and hold to drag your widget to where you’d like it to live on your Home Screen

7

Press “Done” → seen in the upper right-hand corner.

Once the widget has been added, you can change the Template that is displaying by:

1

Tapping and holding on the widget

2

Choosing “Edit widget”

3

Clicking “Choose” → next to Template

4

Selecting the Template you’d like to display

Lock Screen Widgets

To add widgets to your Lock Screen:

1

Touch and hold the Lock Screen until the Customize button appears → then tap "Customize."

2

Scroll down and choose "Delighted" → where there are two widget size options

3

Tap or drag the widgets that you want to add

4

Tap "Done" → seen in the top right-hand corner

Once the widget has been added, you can change the Template that is displaying by:

1

Touching and holding the Lock Screen until the Customize button appears → then tapping "Customize"

2

Tapping the widget

3

Selecting the Template you want to display

Today View Widgets

The Today View can be found by swiping to the leftmost screen on your phone from either the locked or unlocked states.

The process for adding widgets to your Today View is the same as adding them to the Home Screen — just make sure you’re on the Today View when you start the editing process!

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