The Permalink Page

In this article:


Permalink page overview

The Permalink page is dedicated to all of the details tied to a specific survey response. It will display a score, comment, properties, Additional Question responses, and any tags or notes that you or your team has added to the response.

The Permalink page will allow you to edit or delete a response, add notes and tags, edit properties, review answers to Additional questions, and more! 

Why are they called Permalink pages?

They are referred to as "Permalink pages" because:

  • Each page is associated with a single response—which hosts its own unique URL. 
  • A Permalink URL can be sent to other users in your Delighted account—who will be directed immediately to that permanent response page. 

Note: The Permalink's URL can help the Delighted Customer Concierge team look up back-end details about the response, if necessary.

Launching Response History pages from your Permalink pages

Whereas a Permalink page analyzes a single survey response, a Response History page details every interaction that an individual respondent has ever had with a survey project. 

To open the Response History from Bailey Dixon's Permalink page (as seen in the above image), simply click on Bailey's name!

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Editing and deleting responses

Admins have the ability to edit and delete responses from the Permalink page. To edit a response, click the pencil icon to the right of the response and adjust the score and/or comment.

To delete a response, click the 'x' icon to the right of the response.

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Editing properties on the Permalink page

Properties that have already been passed to Delighted can be edited from the Permalink page. To edit a property value:

1
In your Dashboard, click on the timestamp to the right of the response to be edited to head to the Permalink page.
2
Scroll down to the "Properties" table.
3
Click the pencil icon next to the property to be edited.
4
Enter the new value.
5
Click "Save changes."

Only properties that you have passed to Delighted can be edited. Properties that Delighted captures automatically, such as the Delighted Source or the Delighted Browser, can’t be edited. 

Editing a property value from the Permalink page only edits the value for that response!

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Additional Question answers

The Additional answers section of the Permalink page shows the answers for each Additional Question. If an Additional Question was not answered by this respondent, it will not be listed in this section.

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Notes

Many Delighted users want a way to leave a comment on a response, whether for their own notes or for their team to view. Some users utilize notes to track follow-up with customers, and others use it to track ideas about how to improve a customer’s experience moving forward. Whatever the reason, notes make it easy to add extra context to a response.

Every user type can add notes to a response. You can have as many notes as you'd like. Each note will contain the email of the user that added the note, as well as a timestamp.

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Tags

Delighted’s tags allow you to categorize responses after they come into your Dashboard. Unlike properties, which are added to survey requests prior to being dispatched, tags are added after responses have been received. Tags can label similar types of comments (ex. people mentioning your customer support), surface known customer qualities (ex. prior service issues), or identify opportunities for follow-up.

Tags associated with a specific response are listed on the right hand side of the Permalink page where you can add and edit tags for that response.

For information about editing tags in bulk, see Tags and the Tag Manager.

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