The Permalink Page

The Permalink page is dedicated to all of the details tied to a specific survey response. It will display a score, comment, properties, Additional Question responses, and any tags or notes your team has added to the response. 

You can also edit or delete a response from its Permalink page.

Why is it called the Permalink page?

We call this page the Permalink page because it is always associated with that particular response.

You can send the Permalink’s URL to other users in your Delighted account who will immediately be directed to that response page. Note: The information in the URL can also help the Delighted Customer Concierge team look up back-end details about the response, if necessary.

In this section


Editing and deleting responses

Admins have the ability to edit and delete responses from the Permalink page. To edit a response, click the pencil icon to the right of the response and adjust the score and/or comment.

To delete a response, click the 'x' icon to the right of the response.

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Editing properties on the Permalink page

Properties that have already been passed to Delighted can be edited from the Permalink page. To edit a property value:

  1. In your Dashboard, click on the timestamp to the right of the response to be edited to head to the Permalink page
  2. Scroll down to the "Properties" table
  3. Click the pencil icon next to the property to be edited
  4. Enter the new value
  5. Click "Save changes"

Only properties that you have passed to Delighted can be edited. Properties that Delighted captures automatically, such as the Delighted Source or the Delighted Browser, can’t be edited. 

Editing a property value from the Permalink page only edits the value for that response!

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Additional Question answers

The Additional answers section of the Permalink page shows the answers for each Additional Question. If an Additional Question was not answered by this respondent, it will not be listed in this section.

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Notes

Many Delighted users want a way to leave a comment on a response, whether for their own notes or for their team to view. Some users utilize notes to track follow-up with customers, and others use it to track ideas about how to improve a customer’s experience moving forward. Whatever the reason, notes make it easy to add extra context to a response.

Every user type can add notes a response can have as many notes as you'd like. Each note will contain the email of the user that added the note, as well as a timestamp.

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Tags

Delighted’s tags allow you to categorize responses after they come into your Dashboard. Unlike properties, which are added to survey requests prior to being dispatched, tags are added after responses have been received. Tags can label similar types of comments (ex. people mentioning your customer support), surface known customer qualities (ex. prior service issues), or identify opportunities for follow-up.

Tags associated with a specific response are listed on the right hand side of the Permalink page where you can add and edit tags for that response.

For information about editing tags in bulk, see Tags and the Tag Manager.

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