Reports & analytics
Analyze your feedback with a number of key Delighted features
- What information is in the Reports section?
- What is the Snapshot report?
- What is the Over Time report?
- What is the Pivot Table?
- What information is in the Metrics section?
- What sort of response rate can I expect?
- How can I see which survey emails bounced and who has unsubscribed?
- What are Trends and how do I create them?
- Can I view how feedback trends over time?
- Can I track comments related to a specific topic?
- Can I export a PDF report to share with my team?
- Can I set-up Trends for different customer groups?
- How can I improve my response rate?
- Can I change the time frame of my score calculation?
- Can I view response history over time for a person?
- Can I search on the People page?