Can I export my data?
We are simply stewards of your data. Admins and Standard users can export all response data for each project from the Dashboard, as well as export more specific data sets, such as Trends, Reports, and People data.
In this section
- How do I export my data?
- Who can export data?
- What is the format of the export?
- Can I import data into my account?
- What other exports are available?
How do I export my data?
To export data:
- Head to your Dashboard
- Scroll down along the left side and choose “Export data”
- Optional: specify a date range for your export
- Click "Export as CSV"
You can also follow this quick link to the export page.
This export will include a CSV of every response received in the time period selected, with a column for each question answered, each property, etc. The export will not include any of the filters that you may have had set on the Dashboard.
Who can export data?
Admins and Standard users can export data.
Limited users do not have access to export data.
For more information about user types, check out Accounts and User Types.
What is the format of the export?
By default, all exports will be in CSV format.
Upon request, we can switch your exports to XLSX—just send us a note and we can make that adjustment!
The export file will include a row for every response that you’ve received and a column for every detail—from the score and comment, to the respondent’s contact information, to every property that you’ve passed along to Delighted. Note that filters applied to your Dashboard will not be applied to the export.
Once you have a larger volume of responses (generally around 500), we’ll email you a link to download your export file rather than downloading your export file immediately. If you have any issues receiving the download link, be sure to let us know.
Can I import data into my account?
Our Concierge team can help you import data into your account if you are a premium customer!
Whether you're trying to migrate data from one project to another, or you're looking to import historical data from another platform into Delighted, reach out to our Concierge team and we can discuss options for importing that data.
What other exports are available?
There are a couple of other places within the Delighted platform where you'll see the option to export data.
On the Reports tab, you'll see an export button associated with each of the reports we offer. Follow the links below to learn more about what each of these exports includes!
- The Snapshot Report
- The Over Time Report
- The Pivot Table Report
- The Additional Questions Report
- The Benchmarks Report: The Benchmarks report cannot be exported
You'll also see an option to export any of your Trends as a CSV along the left side of the page when you have opened a specific Trend. Exporting a Trend as a CSV will give you a file with a row for every response that you’ve received and a column for every detail—from the score and comment, to the respondent’s contact information, to every property that you’ve passed along to Delighted—that applies to that Trend.