Is my plan limit based on sends or responses?
Sends. To be more specific, the total number of surveys dispatched (or displayed for Web) during the each billing period. Plans are also based around features, as Delighted has various tools and integrations that become unlocked at different tiers. Full details can be found on our pricing page.
If you exceed your monthly limit, we'll pause sending until you lapse into the next billing period or upgrade your plan.