Getting Started with Delighted

7 steps to insightful feedback

Just got signed up with Delighted? Awesome! We're excited to have you on board.

As a quick introduction, Delighted is a customer feedback platform - providing a range of ways for you and your team to gather, view, and act on feedback from your customers. Delighted is optimized to help you gather feedback on an ongoing basis using the platform of your choice, helping you get an instant pulse on customer sentiment.

In this article, we’ll teach you how to create and launch a Delighted survey project in just seven steps. Start receiving valuable feedback within minutes, plus analyze and share this feedback with your team.

Looking to take your Delighted knowledge to the next level? Check out our Core Certification course, which includes six modules, quizzes, and an exam to test what you've learned!

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Video: Getting Started with Delighted

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FAQs: Questions for getting started

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How can I survey people via Email and SMS on a recurring basis?

Use Autopilot!  

Visit the Autopilot page in the Distribution Platforms & Sending section of the Help Center to learn about this recurring survey feature.

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Can I export data from Delighted to other platforms for further analysis?

Of course!

Visit the Exporting Data page in the Reporting & Analytics section of the Help Center to learn how to export data to applications such as Excel, SPSS, or QualtricsXM.

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Can I add additional users to my account?


Learn how by visiting Accounts and User Types page in the Accounts & Billing section of the Help Center. 

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What administration and security features are available in Delighted?

Learn all about account administration and security by visiting the Security and Privacy section of the Help Center.

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Where can I learn about surveying best practices?

Continue learning Delighted by jumping to the Training & Tutorials section of the Help Center. You can also reach out to our Customer Concierge team by sending a note to

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