Getting Started with Delighted

Just got signed up with Delighted? Awesome! We're excited to have you on board.

As a quick introduction, Delighted is a customer feedback platform - providing a range of ways for you and your team to gather, view, and act on feedback from your customers. Delighted is optimized to help you gather feedback on an ongoing basis using the platform of your choice, helping you get an instant pulse on customer sentiment.

The easiest way to get started is to:

  1. Create your project
  2. Choose your question type
  3. Choose which platform you'll use to send surveys
  4. Customize your survey
  5. Determine who to survey
  6. Send out your survey and start receiving feedback!

1. Creating your project

If you already have a Delighted account, you're all set here! If not, head to delighted.com to create one and get started!

Read more about Delighted projects in section 1. Project Options & Settings.

2. Choosing a question type

Delighted offers six question types: NPS, CSAT, CES, 5-star, Smileys, and Thumbs. Click through any of the prior links to learn more about each methodology to find the perfect fit for your company's needs.

Read more in section 2. Survey Types.

3. Choosing a survey platform

After deciding which question to ask your respondents, you need to decide how to deliver that survey to them! You can choose between Email, SMS, Web, Link (including QR codes), and Kiosk. Many customers start with our Email platform by manually sending a One-Time Survey to experience the product with real feedback. Check out our pricing page to see what platforms are included with your plan!

Read more in section 3. Distribution Platforms & Sending.

4. Customizing your survey

Depending on the platform that you choose, you'll have different options for customizing your survey appearance and experience. Consider the following:

  • Customizing the visual elements of your survey (like adding your company's logo and color scheme)
  • Adding an Intro Message to prime your respondents
  • Layering in Additional Questions to capture deeper insights
  • Adjusting the Thank You page based on the score

Read more in section 4. Survey Customization.

5. Determining who to survey

We recommend starting out by sending to a small group of your respondents—whether they be customers, employees, students, or another cohort. Depending on which platform you're using, you'll distribute your survey to those respondents differently, but you're always able to include information about each respondent in the form of properties when scheduling those surveys.

Read more in section 5. Managing People & Properties.

6. Sending out your survey and receiving feedback

And you're off! Now you can explore all of the different ways Delighted allows you to route and action the feedback that you receive, report out on your feedback, and even integrate with other platforms to automate and embed these insights into your everyday work.

Read more in section 6. Receiving & Acting on Feedback, section 7. Reporting & Analytics, and section 8. Integration with Other Applications!

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