Getting Started with Delighted CX

Getting started — quickly

See how to create and launch CX projects in 5 minutes!

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Jump to Creating and Managing CX Projects for step-by-step instructions.

The CX strategy

Sophisticated surveys made simple!

CX projects are workspaces for crafting, sharing, and analyzing your surveys.

Each CX project is built around a primary "Metric" question that helps organize, segment, and prioritize incoming feedback. Metric questions include NPS, CSAT, 5-Star, CES, Smilies, and more. Each is built on an industry-recognized, thoroughly tested, proven survey method.

As seen above, an open-ended "Comment" question follows the metric score selection to elicit supporting feedback. Then, up to 10 Additional questions can be added to dive deeper customer insights.

Use your CX Dashboard to track your survey campaign in real-time. Access an array of reports, analytics, trends, alerts, filters, integrations, and distribution metrics — all from the convenience of your Dashboard.

Super simple & short training videos!

Do you have 30 minutes to obliterate the learning curve?

Check out our super smart Core Training & Certification program — six concise videos that are sure to uplift you survey campaigns
Then, try our Admin Training & Certification. If you have Admin responsibilities, this course is for you
And subscribe to our Youtube channel for additional training and best practice videos

Help Center & in-app help Beacon

Introductory video

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All about the CX Help Center

The CX Help Center is a complete compendium of everything there is to know about Delighted CX. Use topical navigation or search to find what you are looking for.

About our in-app help Beacon

Use our convenient support "Beacon" to get immediate in-app answers and assistance. It's nimble and quick:

1: Open the Beacon → by clicking the Comment icon in the bottom right-hand corner of every Delighted page; The Beacon is context-sensitive. As it opens, the article you're looking for is probably in the list.
2: Search the Beacon by keyword → which instantly populates relevant Help Center articles
3: Click the "Ask" button to send a note to our Customer Concierge team → or reach out to our team by sending a note to hello@delighted.com