Cancellation FAQs

Thinking about cancelling your Delighted account?

Please, before you do, scan through the following FAQs and review other options before making a change! There may be a way that we can better meet your needs.

In this article:

  1. Do you offer a free plan?
  2. I wanted to downgrade my account, but the button is grayed out. Why?
  3. Is it possible for me to temporarily pause my account?
  4. I can’t find a feature my team needs. Where can I find help?
  5. I have another question about pausing or canceling my account. Where should I go?

1. Do you offer a Free plan?

Yes!

Our Free account can help you capture actionable insights from your customers using all of the basic features of Delighted.

To help you decide if Delighted works for you, we also offer a 7-day Trial account that converts easily into a Free (or a Premium) plan after the Trial concludes. The Trial and the Free plans are well worth checking out. (See 7-day Trial accounts vs. Delighted Free accounts.) The Trial lets you experience Delighted's Premium features before you make a decision about Delighted. 

For details about the features included in our Free vs. our Premium plans, head to our Pricing page.

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2. I wanted to downgrade my account, but the button is grayed out. Why?

Each of our plans includes access to a certain number of survey sends per month, as well as limited access to different features like a set number of users or projects. If the option to downgrade your account is greyed out, it's likely that you're using a specific feature than is disallowed in a lower level account.

If you hover over the downgrade button, you'll see a list of features that you're using that exceed that lower plan limit (ex: 10 projects used out of an allowed 7). If you need any assistance in reducing the number of features you're using so that you can change your plan, please let us know!

Only Admins can make changes to an account.

Keep in mind that only Admins are authorized to make or request changes to billing for an account. (Click to learn more about User types, including Admin, Standard, and Limited users.)

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3. Is it possible for me to temporarily pause my account?

While we don't currently have a specific pause feature we don't want you to start over if you're just stopping your survey campaign temporarily!

Send us a note and we can help you move down to the Free plan so that you can pause your billing for a short period of time.

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4. I can’t find a feature my team needs. Where can I find help?

If there’s a feature you’re looking for in Delighted, let us know!

Delighted has a super robust product roadmap, designed around the features that will help you use the platform more effectively. We’d be happy to loop you into those plans to see if any upcoming features align with your needs, send your request to our product team, or find a solution within our current feature suite that you might not have noticed yet!

We also have multiple features that exist in beta mode, and can be turned on for your account by our Customer Concierge team. Send us a note to see if the feature you’re looking for falls under that category!

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5. I have another question about pausing or canceling my account. Where should I go?

Our Customer Concierge team is here to help with any questions you have around your account and billing. Please send us an email with your questions and we'd be happy to answer them!

Only Admins can make changes to an account.

Keep in mind that only Admins are authorized to make or request changes to billing for an account. (Click to learn more about User types, including Admin, Standard, and Limited users.)

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