How are 5-star scores calculated?

5-star calculations are simple. Add together your all your individual scores, divide that total by the number of individual responses, and there you have it – your average 5-star rating.

In the below example, we have:

  • 5 stars: 265 responses
  • 4 stars: 43 responses
  • 3 stars: 45 responses
  • 2 stars: 46 responses
  • 1 star: 45 responses

With 444 total responses, the calculation will look like this:

  • Score total: 1764
  • Response total: 444
  • Calculation: 1764 / 444 = 3.98

In Delighted, we round to the nearest tenth, which gives us an average star rating of 4.0.

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