How are 5-star scores calculated?
5-star calculations are simple. Add together your all your individual scores, divide that total by the number of individual responses, and there you have it – your average 5-star rating.
In the below example, we have:
- 5 stars: 265 responses
- 4 stars: 43 responses
- 3 stars: 45 responses
- 2 stars: 46 responses
- 1 star: 45 responses
With 444 total responses, the calculation will look like this:
- Score total: 1764
- Response total: 444
- Calculation: 1764 / 444 = 3.98
In Delighted, we round to the nearest tenth, which gives us an average star rating of 4.0.