What are 5-star surveys?
Delighted’s 5-star rating system provides a super lightweight, easy-to-understand, and flexible platform for surveying your customers.
The Survey Flow
The star rating system allows respondents to rank their feedback on a 5-point scale (1 – 5). The more stars that are selected, the more positively your customer is responding to that particular question.
For example, if asking “How friendly was your support experience with Delighted?”, the 5-star scale would be interpreted as:
- 5 stars: Very friendly
- 4 stars: Above average friendliness
- 3 stars: Friendly
- 2 stars: Below average friendliness
- 1 stars: Very unfriendly
The Power of 5-star Surveys
5-star surveys offer a unique, yet highly powerful, feedback methodology because they can accommodate a wider range of questions than typical CSAT and NPS formats, while still maintaining the benefits of a frictionless, quickly completed survey experience.
The NPS Survey Experience
1 – 5 Score