Microsoft Teams & Delighted CX
In this article:
- About Delighted & Microsoft Teams
- Integrating Delighted Alerts into MS Teams
- Advantages of Delighted CX & Microsoft Teams
- Learning Delighted CX
Suggested next article: Selecting the Right Question Type.
About Delighted & Microsoft Teams
Microsoft Teams can tap into Delighted's Alerts — enabling real-time engagement within your MS Teams' channels. Integrating with Teams is seamless — so you can sit back, sip your coffee, and watch the results roll in!
With Delighted's proven CX projects ( CSAT, NPS, 5-Star, and more), you'll gather valid and reliable feedback without the hassle. Soon you'll be analyzing and acting on the results within your preferred environment — Microsoft Teams.
To learn more about Delighted CX and our pre-built, end-to-end CSAT, NPS, 5-Star, and other evergreen projects, catch our Core Training videos. They're fast, informative, and commercial free! (Well, mostly.)
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- Open the MS Teams channel you’d like to connect with Delighted. In this example, we’re using our "Positive Feedback" channel
- Once the channel is open, click on the “..." seen on the upper right-hand side of the channel → and open the channel settings
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- Click “Get email address”
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- Expand the “Advanced settings” → and select “Anyone can send emails to this address” → and then, Click “Save”
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- Re-open “Get email address”
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- Click “Copy"
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- Head to Delighted’s Alerts page. Configure your Alerts → and then input the email address copied from MS Teams, as seen below
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See our Alerts Help Center article to learn more
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- Important note: You may need to edit the copied content to only paste the email address
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- Click "Send test" → and then Save changes
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- Return to MS Teams → and navigate to the channel that you’ve connected to Delighted Alerts.
- You should see the sample Alert notifications from Delighted! (Is it there? Fingers crossed)
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Did you know that you can . . .
... create tasks, gin up Jira issues, and more with the notifications you'll receive? (It's just a fact!)
- Collect feedback: Gather experience insights from customers, employees, or other stakeholders through various Delighted CX question types like NPS, CSAT, and open-ended questions
- Analyze responses: Examine your feedback in real-time with intuitive dashboards and reports, allowing you to track sentiment, identify trends, and measure satisfaction
- Take action: Close-the-loop based on feedback by assigning tasks, integrating with other tools, and collaborating in Teams
- Improved efficiency: Simplifies feedback collection and analysis within your existing Teams workflow
- Increased engagement: Encourages participation with convenient access to survey results within Teams
- Faster insights: Real-time reporting helps you quickly identify areas for improvement
- Actionable data: Turn feedback into concrete actions through integration and task management
Integrating Delighted Alerts into MS Teams
There are 8 simple steps required to set up Alerts from a Delighted CX project to your MS Teams environment.
Let's walk through the 8 steps!
To stand up a Delighted CX project in Teams:
Advantages of Delighted CX & Microsoft Teams
Delighted CX is an experience collection app that integrates with Microsoft Teams to streamline the collection of customer feedback. Delighted is a Qualtrics company that can help you:
Benefits of Delighted CX projects:
Learn Delighted CX (& Delighted Surveys)
| Choose the option that fits your needs best: | |
| Getting Started with Delighted (CX) Templates |  * Alerts are built into CX Templates |
| Getting Started with Delighted Surveys |  |