Introduction to Core Certification
Delighted is super easy to use, so our certification training should be just as easy.
Delighted Core Certification is a video-based course that takes about two hours to complete and covers everything you need to know to get started with Delighted. It includes six modules, practice quizzes, and an optional hands-on activity to help you prepare for the 50-question Core Certification exam at the end.
- Module 1: All About Getting Help
- Module 2: All About Creating Surveys
- Hands-On Activity
- Module 3: All About Dashboards
- Module 4: All About Distribution Platforms
- Module 5: All About Survey Customization
- Module 6: All About Properties
- The Core Certification Exam
Share this training with your team!
Core Certification is free and completely self-serve. At the end, your team can also take the scored test (and retake as needed) to attain the Core Certification designation. Completion comes with a lively digital badge for social media posts and a certificate marking the fulfillment of our Core requirements.
Let’s get started!
Delighted is the easiest way to collect feedback and build customer experience programs. Delighted gives you actionable feedback quickly, so you can grow your business or organization without a lot of fuss and bother—all while avoiding entangling technical hurdles. Let’s quickly review some of the core features of Delighted.
In this section
- Survey types for every use case
- Appealing customizations
- A clean, four-step surrey flow
- Clean Dashboards with powerful filtering
- Trends for tracking response segments
- Quickly share results with pre-built Reports
- Stay on top of engagement in the Metrics tab
- See everyone you’ve surveyed on the People tab
- What’s next?
Survey types for every use case
At the start of any new survey campaign, you'll need to make a critical choice: the type of survey you wish to send. The Delighted survey types include:
- Net Promoter Score (NPS)
- Customer Satisfaction (CSAT)
- Customer Effort Score (CES)
- Employee Net Promoter Score (eNPS)
- Product/Market Fit (PMF)
Activating any of these surveys is as easy as clicking the big blue button in the survey type’s selection tile. Each type produces different results and reveals a unique set of corresponding metrics. We will demonstrate our survey types in Module 2: All About Creating Surveys.
You will want your surveys to look great on any device: computer, tablet, or smartphone. In Module 5: All About Survey Customization, we’ll show how easy it is to customize your surveys to support your brand, encourage confidence from your respondents, and ultimately get higher response rates.
A clean, four-step survey flow
No matter the survey type you select, Delighted surveys collect high-impact data in a clean, clear, and frictionless way. Let’s take a look at what your respondents will see as they take a typical survey.
Delighted surveys follow a four-step survey flow.
Respondents choose a score from the score selection page, like this 11-point scale for a typical NPS question.
Next, they have a chance to give written feedback on the free response comment page.
While optional, you can add up to ten Additional follow up Questions that you deem important to ask.
And finally, a Thank You page brings the survey to a tidy close.
Clean Dashboards with powerful filtering
This is a sample Delighted Dashboard. The Dashboard displays survey results in real time. As soon as the first response arrives, the Dashboard automatically populates.
Dashboards let you break out your feedback into meaningful segments like NPS promoters, passives, or detractors, with or without comments, or by any user-defined properties such as spend, product line, or location.
In Module 3: All About Dashboards, we detail the Dashboard and our various reports, metrics, trends, and analytics. We also address how to set up your own properties in Module 6: All About Properties.
Trends for tracking response segments
Let’s take a quick look at additional research tools, starting with the Trends tab. Trends are saved searches that you can create from your keyword searches or from selected filters picked from the Dashboard. Once created, Trends can trigger Alerts or flag comments to be directed to an integration, like a Slack channel. Trends are powerful tools, allowing you to understand how your survey recipients are reacting at a glance.
Quickly share results with pre-built Reports
The Reports tab lets you access a variety of reports. Below is a quick Snapshot report that can be filtered by date or customer segment.
Also available are Over Time, Pivot Table and Benchmark reports. There is even a report to summarize the responses from any of the Additional Questions you are asking.
Stay on top of engagement in the Metrics tab
Delighted offers a variety of distribution channels that you can select with a simple click from the platform selection page.
The platforms include:
- iOS SDK
We’ll learn more about each distribution method in Module 4: All About Distribution Platforms.
You may concentrate on a single platform, or select several platforms for a multi-channel campaign. The Metrics tab lets you look at the performance of your surveys for any of the distribution platforms that you may deploy, including open, response, and comment rates.
See everyone you’ve surveyed on the People tab
The People page keeps track of every recipient you’ve surveyed. The data here is invaluable and expands as properties and metadata are added to the records. It's also the place where system Admins can delete panel members as needed.
Surveys can be sent manually from a CSV or Excel spreadsheet file, as well as added automatically using our REST API or with some integrations. See Module 6: All About Properties for more guidance.
Delighted’s Core Certification doesn’t cover everything—just the core learnings you need to get a solid program off the ground. If you’re interested in diving deeper, our Help Center is full of resources about other parts of the platform, including integrations and best practices. We recommend starting with Core Certification because it will give you an excellent baseline of knowledge.
Progress through each module in order, taking the quizzes and participating in the hands-on activity for the best results. Once you’re done, take the Core Certification Exam (as many times as it takes!) to test your knowledge and show off your skills. A sweet certificate and the confidence that you’re getting the most out of your Delighted program are your reward!