Core Training & Certification

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The just-in-time learnings you need to start smart!

Both of our solutions, Delighted CX and Delighted Surveys, are easy to use — so our training should be delightfully easy as well!

Core is a video course taking about an hour to view. And, there are two tracks: 

1. Core videos only
   • 6 Core videos (~1 hour)
2. Core videos & certification
   • 6 core videos (~1 hour)
   • 6 quizzes (~5 minutes each)

Proceed to the track that suits you!

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Core videos only

We get it. You’re busy. So we’ve made learning the basics as snappy as we can. Enjoy these short videos. Watch in sequence or casually click on those of high interest.

• Module 1: All about survey flows and the help center
• Module 2: All about creating projects
• Module 3: All about dashboard filters, trends, and reports (update name)
• Module 4: All about distribution platforms and their metrics
• Module 5: All about editing CX surveys
• Module 6: All about properties and alerts

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Core videos & certification

If certification is your choice, we’ll toss six helpful quizzes into your track. At videos’ end, take the Core Certification Quizzes to test your knowledge and to show your skills.

These six quizzes will help break your testing into bite-sized bits. 

• Module 1 Quiz
• Module 2 Quiz
• Module 3 Quiz
• Module 4 Quiz
• Module 5 Quiz
• Module 6 Quiz

Passing is set at 80% for each quiz, but please, check your answers by clicking the link on the final page of each quiz, so you'll get 100% if you retake the quiz. (The honor system applies.)

In the end, download a sweet digital badge and post it wherever you wish! Visit this link to learn more: 

• The Core Certification Requirements

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