What visual elements are customizable?

Delighted provides a number of tools to help you align surveys with your team's branding. The type and volume of visual customizations will vary based on platform. In this FAQ, we'll explore Web, Email, and SMS - highlighting the key visual customization features that are available.

Email Platform

Visual customization options:

  • Logo: Upload a logo to survey directly above the survey question.
  • Top bar color: Change the color of the survey's top bar. This bar will continue through the entire survey experience (i.e. from the email all the way to the Thank You page). Feel free to select a color from our palette, or enter a specific hex code.
  • Button text color: Change the color of the text used for the number scale.

A few additional notes:

  • Font: At this time, the font is not customizable. As we're constantly running our survey templates through testing for updates surrounding email platforms and devices (ex. desktop vs. mobile), we limit the overall number of customizations to the visual components - avoiding any negative impact in deliverability and rendering optimization.
  • 5-star: If using Delighted's 5-star survey type, you'll be able to adjust the accent (akin to the top bar mentioned above) and the star color. Here's an example.
  • Additional Questions: All plans of $249/month and above (i.e. our enterprise accounts) can add up to 10 additional questions in the survey flow. For more information, contact our Customer Concierge team and we can provide all the details.

Web Platform

Visual customization options:

  • Brand color: Change the color of the survey's buttons. This will continue through the entire survey experience (i.e. from the email all the way to the Thank You page). Feel free to select a color from our palette, or enter a specific hex code.
  • Button style: Change the button from either being outlined with the brand color, with a white center, or filled in with the brand color.
  • Button shape: Select a brand shape - rounded edges, sharp edges, or circle.

SMS Platform

Visual customization options:

  • N/A: Since our SMS surveys are delivered in plain text, there are no visual customization options. Feel free to change the question, adjust the Brand/Product name, or update the language as needed.

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