Web platform guide overview

A customer’s experience with your service or product will be spread across a number of channels - ranging from emails shared with your support team, to checking out on your site, to signed-in use of your SaaS app.

With Delighted Web, you can give customers an opportunity to provide feedback outside of the traditional email-based survey. You can now reach each customer where (and when) they’re most likely to respond.

Whether the feedback is provided post-purchase, via a signed in user of your application, or from a first-time visitor to your site, Delighted Web offers a quick and easy way to gather feedback from folks on your website.

In this guide, we’ll cover:

  • How Delighted’s Web platform works
  • Why use Web?
  • How to configure and install your snippet
  • Advanced resources
  • FAQs

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