Web platform guide overview
A customer’s experience with your service or product will be spread across a number of channels - ranging from emails shared with your support team, to checking out on your site, to signed-in use of your SaaS app.
With Delighted Web, you can give customers an opportunity to provide feedback outside of the traditional email-based survey. You can now reach each customer where (and when) they’re most likely to respond.
Whether the feedback is provided post-purchase, via a signed in user of your application, or from a first-time visitor to your site, Delighted Web offers a quick and easy way to gather feedback from folks on your website.
In this guide, we’ll cover:
- How Delighted’s Web platform works
- Why use Web?
- How to configure and install your snippet
- Advanced resources
Lets get started!