Following a few best practices when sending with Email and SMS platforms can help improve your response rates and ensure you’re getting high-quality, actionable feedback. Each step of the sending process can be adjusted to reflect your preferred workflow - whether you are manually importing small batches of emails/phone numbers for one-time sends, using Autopilot to automatically survey people, or using the API to trigger surveys based on key events.
In this guide, we’ll cover:
- How to quickly send your first survey
- A brief overview of different ways to send
- Fine-tuning the group of customers you’re surveying
- Timing your sends for best response rates
- Automating sending
Let’s get started!