FAQs: Questions beginners ask

In this section

  1. How can I survey people via Email and SMS on a recurring basis?
  2. Can I add more than one question to my survey?
  3. May I export data from Delighted to other platforms for further analysis?
  4. Can I add additional users to my account?
  5. What administration and security features are available in Delighted?
  6. Where can I learn about surveying best practices?

1. How can I survey people via Email and SMS on a recurring basis?

Use Autopilot!

Visit the Autopilot page in the Distribution Platforms & Sending section of the Help Center to learn about this recurring survey feature.

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2. Can I add more than one question to my survey?

Yes, certainly.

After setting up your survey initially, you can add up to 10 additional questions to your survey flow! Your extra questions will follow the dedicated metric question (ex. NPS or CSAT) and the follow-up open-ended comment prompt. Read more in our article on Additional Questions in the Help Center. If you're not yet seeing the option to add Additional Questions, make sure that you've finished the initial project set-up!

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3. May I export data from Delighted to other platforms for further analysis?

Of course!

Visit the Exporting Data page in the Reporting & Analytics section of the Help Center to learn how to export data to applications such as Excel, SPSS, or QualtricsXM.

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4. Can I add additional users to my account?

Naturally!

Learn how by visiting Accounts & User Types page in the Accounts & Billing section of the Help Center.  Also, check out the first module of our Admin Training & Certification course which is entirely dedicated to this topic. 

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5. What administration and security features are available in Delighted?

Learn about account administration and security by visiting Sections 9 and 10 in the Help Center. 

Learn the details in our Admin Training course!

Gain a complete understanding of Accounts, Billing, Security, and Privacy by looking in on our Admin Training & Certification course. If you are an account Admin, it's well worth your time. 

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6. Where can I learn about surveying best practices?

Continue learning Delighted by jumping to section 11. Best Practices of the Help Center. You can also reach out to our Customer Concierge team by sending a note to hello@delighted.com.

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