What are Trends and how do I create them?
Trends allow you to automatically categorize and track responses of a certain type and refer back to them as often as you’d like. To create a trend, search for keywords you want to track from the dashboard, select any desired filters, then click “Create a trend with these results”.
All trends can also be exported via CSV, allowing you to build more specific reports for your team. Reach out to us if interested in enabling PDF exports for your trends.
For example, our fictitious clothing company, Hem & Stitch, might create a trend that shows them everyone who mentions “quality”, who has also purchased a product from their Men’s collection:
Check out Delighted's Trends guide to learn more about Trends and how to leverage them for tracking sentiment over time, routing feedback to applicable team members, and running more focused reporting (both automated and manual).
On your dashboard