The Email Digest

Email digest overview

The Email digest is sent to each Delighted user on a regular basis. It highlights the current CX metric score, breaks down the responses in a bar chart, and provides a selection of curated feedback.

Navigating the Email digest

Delighted's Email digest is short and simple - providing a quick pulse on customer feedback on a regular basis for your team. In this section, we'll take a look at each of the core components of the Email digest:

Digest title: In this section, we'll highlight the name of the Project or Trend associated with the digest. If you have multiple Trends with digests, this section will help you tell them apart!
Rolling metric: Take a look at your most recent metric - calculated based on your survey time window
Responses: Delighted samples responses based on the frequency you select. For example, if you select "Daily" for your digest frequency, we'll take a sampling of responses from the past 24 hours. Delighted deploys an algorithm to make sure we're sharing feedback with comments where possible
Permalink: Curious to learn more about the response? Click the name/email field to jump back to the Delighted Dashboard's Permalink Page to learn more
Trend information: Delighted will try and share feedback specific to any Trends you've created. If we do sample a response from a Trend, we'll provide you with a brief highlight of metric changes for that particular digest (ex. 17 new promoters)

Adjusting Email digest frequency

To adjust the frequency of your Email digest, click on the Account button in the top right-hand corner of the page and click “Email digest.” From there, choose your desired frequency from the following options:

Daily: Daily digests are sent early in the morning and highlight the previous day’s responses
Weekly (default): Weekly digests are sent early on Monday morning and highlight the previous week's responses
Monthly: Monthly digests are sent early in the morning on the first of each month and highlight the previous month’s responses

Keep in mind that we won't send a digest if you haven't received any new feedback since the last one was sent out, and we will not send a digest if the responses that you've received have no comments. Once you start receiving feedback with comments again, the digest will start back up automatically!

Changing digest frequency for individual projects

To adjust the digest frequency for a single project, or multiple projects:

1: Click open the "Account" menu.
2: Select the option for "Email digests."
3: Adjust the digest "Frequency" for each individual project.
4: Click “Save changes.”

Changing digest frequency for individual Trends

To adjust the digest frequency for a single Trend, or multiple Trends:

1: Click open the "Account" menu.
2: Select the option for "Email digest."
3: Pick “Create new digest" under Trend digests.
4: Choose the desired "Trend" and "Frequency" for each project.
5: Click “Save changes.”

Altering digest frequency for other users

Each user has the ability to adjust their own digest frequency, including the ability to disable digests. It is not currently possible to adjust the frequency with which another user receives the Email digest. It is also not currently possible to send a digest to an email address that is not associated with a Delighted user.

Automatically pausing your digest as feedback stops

If you don’t receive any new feedback for a period covered by the digest (ex. your digest sends weekly, but you didn’t receive any feedback last week), we’ll automatically pause your digest.

We'll resume the digest as soon as new feedback starts coming in again.