How do I get started using Delighted?

Delighted is optimized to help you gather feedback on an ongoing basis on the platform of your choice. The quickest way to get started is to:

  1. Pick a question type (NPS, CSAT, CES, 5-star, Smileys, or Thumbs surveys)
  2. Pick a platform for sending (Email, Web, SMS, or Link)
  3. Determine if you'll be asking multiple questions
  4. Determine who you'll survey
  5. Start surveying!

What types of questions can I ask?

You can select  NPS, CSAT, CES, 5-star, Smileys, or Thumbs surveys. Click through any of the prior links to learn more about each methodology to find the perfect fit for your company's needs. 

How can I deliver the survey?

Delighted offers three platforms that you can leverage for surveying your customers – Email, Web, SMS, or Link. Many customers start with our Email platform by manually sending a One-Time Survey to experience the product with real feedback. Check out our pricing page to see what platforms are included with your plan!

Can I ask multiple questions?

As you start customizing your survey, there may be a handful of additional questions you'd like to layer into the survey flow - ranging from demographic details (ex. "Where did you place a purchase today?") to more robust multiple choice questions about a purchase experience (ex. "Which store experiences below did you enjoy the most?").

Delighted provides the ability to layer in multiple questions (currently limited to plans of $249 and above), expanding the depth of feedback you can aggregate from your customers. If interested in learning more, and if you're on a $249 plan or above, check out our Additional Questions section for full details on getting started.

Who should I survey?

When starting with Delighted's Email platform or SMS platform, you should compose your sample as a representation of the type of people you’d imagine gathering feedback from on an ongoing basis. If you are an eCommerce company, you may want to send to every purchaser after their order is delivered. If you are a B2B company, you may want to send to people 3 months after they converted to becoming a paying customer.

Many customers use the Delighted Web platform to gather feedback from customers already on their site, either signed into their product experience, or visitors who may simply be browsing. You can choose if everyone, or only returning visitors are asked for feedback, and you control which pages you want feedback to be collected on.

With the Link platform, you can survey people through any of your other marketing channels. Generate a survey link to embed in an email signature, chat window, or social media post. You can even print out your survey link and put it at the bottom of a receipt.

How are other customers using Delighted?

Interested in learning more about how other organizations have built out their feedback program here at Delighted? Check out a few of the case studies below:

Start surveying!

Once you've decided on your question type, platform, and sample, you're all set to start sending! Check out some of the guides below for advanced guidance on getting started with Delighted and approaching your first surveys.

Looking for more guidance on getting started?

Learn more about optimizing your send in our Getting the most out of Delighted guide. Orient yourself a bit more with the Delighted dashboard with our New User Guide. We also have guides that provide in-depth detail on our Web, SMS, and Link platforms.

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