How do I get started using Delighted?

Delighted is optimized to help you gather feedback on an ongoing basis on the platform of your choice. The quickest way to get started is to:

  1. Pick a question type (NPS, CSAT, CES, or 5-star surveys)
  2. Pick a platform for sending (Email, Web, or SMS)
  3. Determine who you'll survey
  4. Start surveying!

What types of questions can I ask?

You can select NPSCSATCES, or 5-star surveys. Click through any of the prior links to learn more about each methodology to find the perfect fit for your company's needs. 

How can I deliver the survey?

Delighted offers three platforms that you can leverage for surveying your customers – EmailWeb, or SMS. Many customers start with our Email platform by manually sending a One-Time Survey to experience the product with real feedback. Check out our pricing page to see what platforms are included with your plan!

Who should I survey?

When starting with Delighted's Email platform or SMS platform, you should compose your sample as a representation of the type of people you’d imagine gathering feedback from on an ongoing basis. If you are an eCommerce company, you may want to send to every purchaser after their order is delivered. If you are a B2B company, you may want to send to people 3 months after they converted to becoming a paying customer.

Many customers use the Delighted Web platform to gather feedback from customers already on their site, either signed into their product experience, or visitors who may simply be browsing. You can choose if everyone, or only returning visitors are asked for feedback, and you control which pages you want feedback to be collected on.

Start surveying!

Once you've decided on your question type, platform, and sample, you're all set to start sending! Check out some of the guides below for advanced guidance on getting started with Delighted and approaching your first surveys.

Looking for more guidance on getting started?

Learn more about optimizing your send in our Getting the most out of Delighted guide. Orient yourself a bit more with the Delighted dashboard with our New User guide. We also have guides that provide in-depth detail on our Web and SMS platforms.

Still need help? Contact Us Contact Us