How are Smileys surveys calculated?

Smileys calculations are rolled up under a Happiness metric. Add together the total percentage of your "Very Happy" responses with your "Happy" responses and there you have it - your Happiness metric!

In the below example, we have:

  • Very Happy: 4 responses
  • Happy: 1 response
  • Happy: 1 response
  • Unhappy: 1 response
  • Very Unhappy: 1 response

With 8 total responses, the calculation will look like this:

  • (4 Very Happy Responses + 1 Happy Response) / 8 Responses Overall = .625 = 63%

In Delighted, we round Smileys survey results to the nearest whole number, which gives us a net Happiness metric of 63.

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