Trends guide overview
One of the key advantages of running a customer feedback program is the ability to spot patterns. Proactively acting on trends in feedback keeps you ahead of the curve, dealing with any issues before they spiral out of control.
In Delighted, Trends offer a method for narrowing the focus of feedback, alerting team members based on responses from specific customer segments, and tracking changes in feedback over time.
Super quick and easy to set-up, Trends can help ramp up your level of reporting with Delighted, as well as connect team members with important feedback specific to their needs.
In this guide, we’ll cover:
- Understanding Trends
- How to create your first Trend
- Layering in properties and tracked keywords
- Reviewing all your Trends
- Alerting team members
- Methods of reporting with Trends
Lets get started!