Who is CSAT for?
CSAT is ideal for businesses that are looking for a snapshot of customer satisfaction at a single point in time. Whether capturing feedback related to a specific support interaction, or measuring satisfaction with a recent subscription box, CSAT provides key insight into customer sentiment at that exact moment.
Trying to better understand customer satisfaction with support interactions? Interested in getting tips for improving your service directly from your customers? Looking for real-time, actionable feedback about concerns, roadblocks, and bugs your customers are experiencing?
CSAT surveys can help provide key customer insight in all of those scenarios. The net outcome is that you and the team will have actionable and current feedback to improve customer satisfaction and help drive down churn.