Link Platform Customization

 In this article:

FAQs

Suggested next article: Additional questions

Introducing Link customization

Want higher response rates? Customize your Link survey to match your brand. It's easier than you think and makes your messages more authentic and engaging.

In this article, we'll show you how to make high-value changes to the default customizations, including to your: 

Learn the basics of customization in this video from our Core training. 

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Finding your customization options

To locate your customization options:

1
Click "Edit and send"
2
Click the "Gear" icon → in your platform's tile
3
Choose "Customize appearance"

Don’t see a Gear icon?

You won’t see your "Gear" icon until after you've set up the Link platform. Choose “Set up” on the Link platform tile and follow the on-screen instructions to run through the initial setup routine. (See Setting up the Link platform.) 

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What do you want to change?

  Where to go...
You can...
1 Basic customization Modify the Brand or product name, the Top bar and Button text color schemes
2 Question customization Revise the initial Metric question — (override the wording of the default question)
3 Advanced customization Alter the Intro message above the initial question and change the default Language
4 Comment page customization Edit the Comment question prompt — (adjust the open ended question that follows initial Metric question)
5 Thank you page customization Change the Thank you page — (revise the screen that displays after the survey has been submitted). Note: You can use this page for post-survey redirects
6 Additional questions Add, edit, and reorder up to 10 Additional questions. Note: Additional questions are added separately to each platform

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1. Basic customization

Basic customization lets you make changes to your survey project's:

To make these changes: 

1
Click “Basic customization”
2
(Required) Edit the “Brand/product name”  → ex. "The Women's Collection"

This required text entry automatically changes a) the question's title and b) the question itself! If you like, you can replace the title with a logo or image, as explained in the next step. (See how to change your entire question in part 2. Question customization.)

3
Click “Update logo” → and add an image

Upload your image in either a PNG, JPG, or GIF file format. (See What format and file size should I use for logos?) Change out your logo as often as you like. 

Notice how the accent colors for the “Top bar” and “Button text” are automatically changed to the dominant color in your logo.  If you don't like the result, replace the color defaults, as explained in the next step.
4
Change the “Top bar” → and “Button text” colors

Change the accent colors by clicking the down arrows and choosing a new color from the palettes. For more precision, enter your brand’s hex color codes (ex. #EF5F1C). 

5
Don't forget to Save your changes!

Brand/product name (required)

Changes to the Brand/product name has two effects:

  1. If no logo is added, your brand/product name will also appear at the top of the survey
  2. Whatever you enter into the brand/product name box will alter the default question
    • Adding "Hem & Stitch" will change the default NPS question to, "How likely are you to recommend Hem & Stitch to a friend?" See how to change your entire question in Question customization
Consider using Special Properties

Interested in dynamically updating the brand/product name for each project? Check out our article on Special Properties to learn how.

Upload a logo or another image to appear directly above the survey question — replacing your brand/product name.

What format and file size should I use for logos or images?

Delighted accepts PNG, JPG, and GIF image file formats.

Generally, upload an image with the largest file size available. We’ll compress it to fit the Delighted format. (Albeit, if you're running into an issue with the logo not loading, try a smaller file size.)

Avoid uploading an image where any side is less than 300 pixels, or that has excessive white space above or below the image. 

Top bar color

To change the color of the survey's top bar, select your color from the color palette, or enter a specific hex code. The bar color will be consistent through the entire survey experience — all the way to the Thank you page.

Button text color

To change the color of the text used for the number scale and selection choices, select your color from the color palette or enter a specific hex code. 

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2. Question customization

Reword your question text as needed. This will override the default question. 

To edit your question: 

1
Click “Question customization”
2
Reword the default question → (ex. add "How likely are you to recommend The Women's Collection to your friends and family members?")

3
Click "Save changes"

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3. Advanced customization

Survey language

Delighted supports translation into dozens of languages. The language setting selected here will represent the default language of your survey.

Note: You can always translate the survey dynamically using our Locale special property. Check out this important article on translating your survey!

Intro message

The Intro message lets share how you will use the feedback, signal how long (or short!) the survey will be, and set the tone in your branded voice.

Can I dynamically update the Intro message on a per-person basis?

Yes! Check out our article on Special Properties to learn more.

To change your Advanced settings:

1
Click “Advanced customization”
2
Change the “Survey language” setting

3
Insert an “Intro message”
4
Save your changes!

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4. Comment page customization

Your project automatically generates an open-ended question following the initial metric question. By default, it reads: 

"Tell us a bit more about why you chose X"

However, you have some compelling alternatives:

A. Comment prompt options
  • Customize the Comment prompt — in other words, write your own!
  • Dynamically include the score from the prior question—by using the variable: {{ survey_response.score }} 
    • For example, for a score of 10 (ex. "What made your experience a 10?") set the comment prompt to "What made your experience a {{ survey_response.score }}?"
B. Skip Comment prompt options If the "Skip comment prompt" box is selected, your respondents will be taken to either your: Note: You can also skip the Comment Prompt for specific score group, such as Promoters. To learn more, review our Special Properties article.

To edit your Comment page:

1
Pick "Comment prompt”
2
Option A: Enter a new “Comment prompt” → and click "Save changes"
3
Option B: Choose "Skip comment prompt" → and eliminate the page altogether. (Uncheck to restore the page)
4
Click "Save changes'
Can I move the Comment question to follow my Additional questions?

It’s not possible to move the built-in Comment question prompt in the survey flow.

However, there is a workaround!

1. Skip the Comment question prompt as explained above
2. Create your Additional questions
3. Create a "free response" type Additional question and place it anywhere you like — first, last, or in the middle. (See Additional questions for more details.)

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5. Thank you page customization

To reword your Thank you page, which is the message that appears after a recipient takes a survey:

1
Click "Edit and send"
2
Open the "Gear" icon → seen to the right of the platform tile
3
Select "Customize thank you message"
4
Pick either "Same message for everyone" or "Different messages based on score"
5
Enter your message
6
Optional: Enter your "Link text"
7
Optional: Enter your "Link URL"
8
Save your changes!

Can I skip the Thank you page or use it to generate referrals?

Yes and yes!

Pop on over to Thank You Pages in this Help Center to learn about the options.

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6. Adding and editing Additional Questions

You can add up to 10 custom — yet optional — Additional questions to your Link survey project. These questions will follow your initial survey question and comment prompt. 

If you are new to Additional questions, be sure to catch the video in the introductory section. It's five minutes long and guaranteed to give you a massive head start.

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Can I remove the "Powered by Delighted" link?

Not currently.

We include the "Powered By Delighted" link as a trustmark, allowing your respondents to learn more about our survey platform and the security and privacy policies associated with the Delighted brand.

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What format and file size should I use for logos or images?

Delighted accepts PNG, JPG, and GIF image file formats.

Generally, upload an image with the largest file size available. We’ll compress it to fit the Delighted format. (Albeit, if you're running into an issue with the logo not loading, try a smaller file size.)

Avoid uploading an image where any side is less than 300 pixels, or that has excessive white space above or below the image. 

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