Link Platform Customization

Delighted’s Link platform can be customized to reflect your organization’s branding, color scheme, and styling. Aligning this customization with your brand voice increases your survey’s authenticity and readability, which can lead to improved response rates.

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Basic customization

Brand/product name

If you use the default question, your brand/product name will be inserted into your question automatically. For example, NPS surveys will default to, "How likely are you to recommend [Brand/product name] to a friend?" This same brand/product name also appears along the top of the survey if no logo/image is added.

Interested in dynamically updating the brand/product name for each survey? Check out our Special Properties section to learn how!


Upload a logo/image to appear directly above the survey question.

Top bar color

Change the color of the survey's top bar. Select your color from the color palette, or enter a specific hex code. Both options are found by clicking the down arrow in the color selection box.  The selected bar color will be consistent through the entire survey experience, from the score question all the way to the Thank you page. 

Button color

Change the color of the text used for the numbered scale. Select your color from the color palette or enter a specific hex code. Both options are found by clicking the down arrow in the color selection box.

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Question customization


Reword your question text as needed. If this customization option is used, the brand/product name will not be inserted into the question text. For example, if you are conducting an eNPS survey, you can change the survey question to, "How likely are you to recommend working at this company to a friend or colleague?"

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Advanced customization

Survey language

Delighted supports translation to over three dozen languages. Interested in learning more? Check out this article on translating your survey!

Intro message

The Intro message gives you an opportunity to share how you will use the feedback provided or prime respondents for how long (or short!) the survey will be. It can also be an effective way to set the tone of the survey, in your own brand’s voice.

Interested in dynamically updating the Intro message on a per-person basis? Check out our article on Special Properties to learn how!

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FAQs: Link customization

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Can I remove the "Powered by Delighted" link?

Not currently.

We include the "Powered By Delighted" link as a trustmark, allowing your respondents to learn more about our survey platform and the security and privacy policies associated with the Delighted brand.

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What format and file size should I use for logos or images?

Delighted accepts PNG, JPG, and GIF image file formats.

In general, upload a logo or image with the largest file size available to you. We’ll compress your uploads to the appropriate file size for the Delighted format.

Avoid uploading an image where any side is less than 300 pixels, or an image that has excessive white space above or below the primary logo or image.

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