Special properties guide overview

Customizing your survey doesn’t have to be a “one size fits all” experience. Delighted’s special properties offer an easy way to layer in more personalization to your surveys – fine-tuning the content to keep it super relevant to each respondent.

In a nutshell, special properties are unique fields, such as column headers in a CSV file or parameters in an API call, that Delighted recognizes as requests to update certain areas of the survey. Any survey fields you’re able to customize within the dashboard are likewise available to be dynamically customized with special properties.

Whether updating the subject line to include the customer’s name, or redirecting customers to a review site for the location where they made a purchase, special properties can help make each survey much more tailored to the individual recipient.

In this guide, we’ll review everything you need to know to get started with special properties, including:

  • What are special properties?
  • How are special properties passed to Delighted?
  • Delighted email subject
  • Delighted intro message
  • Question product name
  • Thank You Page special properties

We’ll get started by exploring what makes these properties so “special”, and how Delighted recognizes those unique properties.

Next section: What are special properties?

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