​Segmenting feedback

One of the most common questions we hear from customers getting started with Delighted is:

“Can I segment my feedback?”

Properties allow you to slice and dice your feedback and help you isolate the various factors that positively and negatively affect your customers' experience with your brand.

In this guide, we’ll cover:

  • Understanding properties and why they’re important
  • Selecting properties that are meaningful to your business
  • Setting up properties in Delighted
  • Filtering with properties on your dashboard
  • Using “Special Properties” to adjust individual surveys

Let’s get started!

Next section: Understanding properties and why they’re important

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