Make Integration - formerly Integromat
In this article:
FAQs
Suggested next article: Core Training & Certification
Make integration overview
Delighted’s Make integration (formerly Integromat) allows you to quickly and easily connect Delighted CX projects with thousands of other apps in automated workflows.
There are three core features of Delighted’s Make integration:
| Features | |
| Triggers | Events that start off an automation, such as a new response |
| Actions | Events that occur after the trigger, such as sending a survey |
| Searches | Events that allow you to pull information from Delighted, such as your people data |
Setting up the Make integration
To connect your Delighted account to Make, you'll need to obtain the API Key from your Delighted account and insert it in the Create a connection dialog in the Make module.
- 1
- Log in to your Delighted account
- 2
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Click Integrations →
API
- 3
- Copy the API key to your clipboard
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- 4
- Log in to Make → and open Delighted's Create a connection dialog
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- 5
- In the Connection name field → enter a name for the connection
- 6
- In the API Key field → enter the API key copied in step 3, and click "Continue"
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Visit the Make Help Center for details
Get the most out of Make. Read this detailed article provide by the folks at Make on how to get the most from your Delighted-Make connections.
Triggers, Actions, and Searches
For background, we'll briefly review the available Triggers, Actions, and Searches that are available within Make, as summarized from the Delighted-Make connections article in the Make Help Center:
| Triggers | |
| Watch Survey Responses [Instant Action] | Watches for survey responses |
| Actions | |
| Delete a Person | Deletes a specified person by email, ID, or phone number |
| Make an API Call | Performs an arbitrary authorized API call |
| Get a Person | Returns information about a person by email or phone number |
| Send to People | Creates or updates a person and schedules a survey email |
| Searches | |
| List People | Returns a list of people |
What are a few sample workflows I can use?
The team at Make have built out a handful of extremely helpful sample workflows that you can use to get started with Delighted + Make right away!
- Add a new row to a Google Sheets spreadsheet from a new Delighted response
- Send Delighted surveys from new rows in Google Sheets spreadsheet
- Add a new record to an Airtable table from a new Delighted response
- Create a new Freshdesk ticket from a new Delighted response