Can I route negative responses to my support team?
Yes. By setting up alerts you can automatically have all negative responses sent to your support team simply by entering your support email address. You can also set up alerts so only responses with comments are sent.
We also have integrations for a number of help desks, such as Zendesk and Help Scout. These integrations automatically create new tickets containing details from the Delighted response, included as private notes. You can respond with all the context you need, directly within your help desk.
On your dashboard