Blueshift Integration

In this article:

• Setting up the Blueshift integration.
• What the set up looks like inside of Blueshift.

Suggested next article: Core Training & Certification

Setting up the Blueshift integration

Delighted’s Blueshift integration will automatically trigger surveys based on actions in Blueshift.

To set-up this integration, you will have to both add an adapter for the Delighted app and create a Delighted cloud app template. Both of those steps are outlined in sequence below:

To add an adapter for the Delighted app:

1

Sign in to the Blueshift app, and click Apps in the left navigation menu

2

Go to "All Apps," and then, search for and select "Delighted." ( Note: You can also go to "Surveys Apps" and select "Delighted")

3

Click "Configure" to view all the configured adapters

4

Click "+ADAPTER" to add an adapter

5

Add a Name for the adapter. If you have multiple adapters, the adapter name helps you to identify the integration

6

Locate your Delighted API Key for your CX survey template. You can find that here → or click Integrations → scroll down and click on Blueshift → then copy the key from the instructions page

7

Add information for any Additional Headers

8

Click "Save" to add the adapter

Create a Delighted cloud app template

1

Go to "Creatives" > "Cloud App"

2

Click "+TEMPLATES" on the Cloud App Templates page

3

Select the "Delighted app"

4

Configure the template including the name, tags and other relevant information. For more information, see below for full detail.

6

By default, the survey is sent by email. Hence it is recommended that you set the Unique Sent Identifier to email under Show Advanced Settings.

6

Open the Content tab, and select Schema. At minimum, create a field named "channel" and another field named "email' — set the Data Type value to "String" for both.

7

Once the fields have been created, click on the grey, circular button top right of the Shema box labeled "{ }"  and specify the content in JSON format. The JSON format should be edited to look like this:

{

  "channel ": "email",

  "email": "{{user.email}}"

}

For Step 4 above, please refer to the following fields and recommended values to add:

• Template Name: Delighted Templates
• API Endpoint: https://api.delighted.com/v1/people.json
• Adapter: Select the adapter you created in the section above

Once the cloud app template has been created, Save your changes and run a "Test Send" — a survey will send to the email address specified on the test page. As a final step, add the Delighted template that you created as a trigger in a new or existing Journey within a BlueShift campaign.

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What the set-up looks like inside of Blueshift.

Setting up the Adapter

Setting up the Cloud App Template

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