MaestroQA Integration
In this article:
FAQs
- Who has permission to view this feature in MaestroQA?
- What does Delighted CSAT data look like inside of MaestroQA?
Suggested next article: Core Training & Certification
MaestroQA integration overview
Delighted’s MaestroQA integration will automatically pull Delighted CSAT data into MaestroQA for coaching and general analysis.
Setting up the MaestroQA integration
- 1
-
Copy your Delighted API key from the MaestroQA integration's page, as seen here
- 2
- Sign into MaestroQA
- 3
- Go to "Settings" > "Integrations"
- 4
- Click the "Delighted" tab
- 5
- Follow the MaestroQA prompts to enable the integration - including pasting of the API key
Who has permission to view this feature in MaestroQA?
Once a MaestroQA Admin with a Delighted account integrates, all MaestroQA users will be able to see the CSAT data that's pulled in from Delighted for the Agents they have permission to view.
What does Delighted CSAT data look like inside of MaestroQA?
Once response data is received in Delighted, you can use MaestroQA's QA and CSAT Feedback section to visualize your response data at scale:
You can also visualize and flag DelightedCSAT within Coaching Experience workflows:
