The ActiveCampaign Integration

In this article:

FAQs

ActiveCampaign integration overview

Delighted’s ActiveCampaign integration automatically triggers Delighted Templates surveys based on specific actions in ActiveCampaign, such as:

  • Contact Created
  • Tag Added
  • Deal Stage Changed
  • And much more!

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How the ActiveCampaign integration works

Delighted's ActiveCampaign integration triggers Templates surveys based on various events:

  • After a Contact is created
  • After a Contact is added to an Account
  • After a Deal is created
  • After a Contact is tagged
  • After a Deal stage is updated

The last two events (Contact Tagged and Deal Stage Updated) allow you to pick from a drop-down list of options:

You can also include a delay for your trigger, including:

  • Instantly
  • 1 day
  • 1 week
  • 2 weeks
  • 1 month

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Setting up the ActiveCampaign integration

1
Go to ActiveCampaign and log into your account.
2
Click the "Settings" option located in the lift side navigation menu.
3
The "Account Settings" menu will appear. Click the "Developer" option.
4
The "Developer Settings" page will load and will display your ActiveCampaign API URL and Key. Copy these details.
5
Head to the Integration tab and choose ActiveCampaign.
6
Input the URL and Key into the requested fields.
7
Select "Connect to ActiveCampaign."
8
Once the page is refreshed, you can configure your settings as needed

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Why am I getting an error message when I attempt to connect to ActiveCampaign?

If the ActiveCampaign API URL and Key, which are input to the ActiveCampaign integration page, are not valid, we'll return an error similar to below:

To correct this error, revisit your ActiveCampaign Developer Settings page and copy both the API URL and Key once more. Often, these keys/URLs are just missing a few characters and/or have been recently rotated, which leads to the above error.

If you're still unable to connect, please contact our Customer Concierge team at hello@delighted.com.

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What happens if I need to rotate my keys in ActiveCampaign?

If you rotate your keys in ActiveCampaign:

1
Head to the Developer Settings in ActiveCampaign.
2
Copy your most recent API URL and Key.
3
Head back to the Delighted ActiveCampaign integration page.
4
Turn off and remove your integration.
5
Set up the integration again, using the instructions above (in the section "Setting up the ActiveCampaign integration").
6
Your integration should now be up-and-running!

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Can I set up multiple triggers?

Yes.

You can use any combination of the triggers available on your ActiveCampaign integration page

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What property details are pulled in with each survey request?

The properties that are pulled in with each survey request will vary based on the trigger you select. Note: Some properties may not appear if not included with the Contact record (ex. Organization Name is optional for Contacts):

Contact

  • Active Campaign Account Created At
  • Active Campaign Contact First Name
  • Active Campaign Contact Last Name
  • Active Campaign Contact Id
  • Active Campaign Event Type
  • Active Campaign Contact Organization Name

Deal

  • Active Campaign Account Created At
  • Active Campaign Account Id
  • Active Campaign Account Name
  • Active Campaign Contact First Name
  • Active Campaign Contact Last Name
  • Active Campaign Contact Id
  • Active Campaign Contact Organization Name
  • Active Campaign Deal Created At
  • Active Campaign Deal Id
  • Active Campaign Deal Percent
  • Active Campaign Deal Stage
  • Active Campaign Deal Title
  • Active Campaign Deal Value
  • Active Campaign Deal Value Amount
  • Active Campaign Deal Value Currency
  • Active Campaign Event Type

Stage

  • Active Campaign Account Created At
  • Active Campaign Account Id
  • Active Campaign Account Name
  • Active Campaign Contact First Name
  • Active Campaign Contact Last Name
  • Active Campaign Contact Id
  • Active Campaign Contact Organization Name
  • Active Campaign Deal Created At
  • Active Campaign Deal Id
  • Active Campaign Deal Percent
  • Active Campaign Deal Pipeline Id
  • Active Campaign Deal Pipeline Title
  • Active Campaign Deal Stage Id
  • Active Campaign Deal Stage Title
  • Active Campaign Deal Status
  • Active Campaign Deal Title
  • Active Campaign Deal Value
  • Active Campaign Deal Value Amount
  • Active Campaign Deal Value Currency
  • Active Campaign Event Type
  • Active Campaign Triggering Deal Stage

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