The ActiveCampaign Integration

Delighted’s ActiveCampaign integration automatically triggers Delighted surveys based on specific actions in ActiveCampaign, such as:

  • Contact Created
  • Tag Added
  • Deal Stage Changed
  • And much more!

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How the ActiveCampaign integration works

Delighted's ActiveCampaign integration triggers Delighted surveys based on various events:

  • After a Contact is created
  • After a Contact is added to an Account
  • After a Deal is created
  • After a Contact is tagged
  • After a Deal stage is updated

The last two events (Contact Tagged and Deal Stage Updated) allow you to pick from a drop-down list of options:

You can also include a delay for your trigger, including:

  • Instantly
  • 1 day
  • 1 week
  • 2 weeks
  • 1 month

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Setting up the ActiveCampaign integration

  1. Go to ActiveCampaign and log into your account
  2. Click the "Settings" option located in the lift side navigation menu
  3. The "Account Settings" menu will appear. Click the "Developer" option
  4. The "Developer Settings" page will load and will display your ActiveCampaign API URL and Key. Copy these details
  5. Head to the Integration tab and choose ActiveCampaign
  6. Input the URL and Key into the requested fields
  7. Select "Connect to ActiveCampaign"
  8. Once the page is refreshed, you can configure your settings as needed

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FAQs: ActiveCampaign

In this section

Why am I getting an error message when I attempt to connect to ActiveCampaign?

If the ActiveCampaign API URL and Key, which are input to the ActiveCampaign integration page, are not valid, we'll return an error similar to below:

To correct this error, revisit your ActiveCampaign Developer Settings page and copy both the API URL and Key once more. Often, these keys/URLs are just missing a few characters and/or have been recently rotated, which leads to the above error.

If you're still unable to connect, please contact our Customer Concierge team at hello@delighted.com.

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What happens if I need to rotate my keys in ActiveCampaign?

If you rotate your keys in ActiveCampaign:

  1. Head to the Developer Settings in ActiveCampaign
  2. Copy your most recent API URL and Key
  3. Head back to the Delighted ActiveCampaign integration page
  4. Turn off and remove your integration
  5. Set-up the integration again, using the instructions above (in the section "Setting up the ActiveCampaign integration")
  6. Your integration should now be up-and-running!

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Can I set-up multiple triggers?

Yes. You can use any combination of the triggers available on your ActiveCampaign integration page

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What property details are pulled in with each survey request?

The properties that are pulled in with each survey request will vary based on the trigger you select. Note: Some properties may not appear if not included with the Contact record (ex. Organization Name is optional for Contacts):

Contact

  • Active Campaign Account Created At
  • Active Campaign Contact First Name
  • Active Campaign Contact Last Name
  • Active Campaign Contact Id
  • Active Campaign Event Type
  • Active Campaign Contact Organization Name

Deal

  • Active Campaign Account Created At
  • Active Campaign Account Id
  • Active Campaign Account Name
  • Active Campaign Contact First Name
  • Active Campaign Contact Last Name
  • Active Campaign Contact Id
  • Active Campaign Contact Organization Name
  • Active Campaign Deal Created At
  • Active Campaign Deal Id
  • Active Campaign Deal Percent
  • Active Campaign Deal Stage
  • Active Campaign Deal Title
  • Active Campaign Deal Value
  • Active Campaign Deal Value Amount
  • Active Campaign Deal Value Currency
  • Active Campaign Event Type

Stage

  • Active Campaign Account Created At
  • Active Campaign Account Id
  • Active Campaign Account Name
  • Active Campaign Contact First Name
  • Active Campaign Contact Last Name
  • Active Campaign Contact Id
  • Active Campaign Contact Organization Name
  • Active Campaign Deal Created At
  • Active Campaign Deal Id
  • Active Campaign Deal Percent
  • Active Campaign Deal Pipeline Id
  • Active Campaign Deal Pipeline Title
  • Active Campaign Deal Stage Id
  • Active Campaign Deal Stage Title
  • Active Campaign Deal Status
  • Active Campaign Deal Title
  • Active Campaign Deal Value
  • Active Campaign Deal Value Amount
  • Active Campaign Deal Value Currency
  • Active Campaign Event Type
  • Active Campaign Triggering Deal Stage

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