Square Integration
In this article:
FAQs
- What details passed over with Square responses?
- How does the backfill work?
- Can I set a custom survey delay?
Suggested next article: Core Training & Certification
Square integration overview
Delighted’s Square integration allows you to quickly and easily trigger Delighted surveys following payment events in Square.
Setting up the Square integration
- 1
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Log in to your Delighted account and click "Integrations"
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- Click on the " Square" tile
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Click "Connect & Turn On"
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- When redirected to Square, you'll be prompted to authorize access. Click "Allow"
- 5
- When redirected back to Delighted, configure your delay settings
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- Optional: Select the option for a one-time backfill of surveys for historical orders
- 7
- Click "Save & Turn On"
The integration has been set-up!
What details passed over with Square responses?
We pull in the following property data associated with each Square payment/subscription:
Payment Related Properties:
- square_payment_id
- square_payment_created_at
- square_payment_amount
- square_payment_status
- square_payment_source
- square_payment_reference_id
- square_payment_note
- square_payment_receipt_number
Customer Related Properties:
- square_customer_id
- square_customer_name
- square_customer_postal_code
- square_customer_locality: i.e. city
- square_customer_reference_id
- square_customer_note
Merchant Location Properties:
- square_location_id
- square_location_name
- square_business_name
Every Record will have the following properties:
- Delighted Backfill: true/false
- Delighted Source: square
How does the backfill work?
The backfill will send surveys to 10% of customers with payments from the past 6 months.
Can I set a custom survey delay?
Yes!
Send us a note with the delay you’d like to use and we can set that up.