Square Integration

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Square integration overview

Delighted’s Square integration allows you to quickly and easily trigger Delighted surveys following payment events in Square.

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Setting up the Square integration

Log in to your Delighted account and click "Integrations"
Click on the " Square" tile
Click "Connect & Turn On"
When redirected to Square, you'll be prompted to authorize access. Click "Allow"
When redirected back to Delighted, configure your delay settings
Optional: Select the option for a one-time backfill of surveys for historical orders
Click "Save & Turn On"

The integration has been set-up!

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What details passed over with Square responses?

We pull in the following property data associated with each Square payment/subscription:

Payment Related Properties:
  • square_payment_id
  • square_payment_created_at
  • square_payment_amount
  • square_payment_status
  • square_payment_source
  • square_payment_reference_id
  • square_payment_note
  • square_payment_receipt_number
Customer Related Properties:
  • square_customer_id
  • square_customer_name
  • square_customer_postal_code
  • square_customer_locality: i.e. city
  • square_customer_reference_id
  • square_customer_note
Merchant Location Properties:
  • square_location_id
  • square_location_name
  • square_business_name
Every Record will have the following properties:
  • Delighted Backfill: true/false
  • Delighted Source: square

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How does the backfill work?

The backfill will send surveys to 10% of customers with payments from the past 6 months.

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Can I set a custom survey delay?


Send us a note with the delay you’d like to use and we can set that up.

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