The Square Integration

Delighted’s Square integration allows you to quickly and easily trigger Delighted surveys following payment events in Square.

In this section


Setting up the Square integration

  1. Log in to your Delighted account
  2. Click Integrations > Square
  3. Click Connect & Turn On
  4. When redirected to Square, you'll be prompted to authorize access. Click "Allow".
  5. When redirected back to Delighted, configure your delay settings
  6. Optional: Select the option for a one-time backfill of surveys for historical orders
  7. Click "Save & Turn On"

The integration has been set-up!

Back to top


FAQs: Square

In this section

What details passed over with Square responses?

We pull in the following property data associated with each Square payment/subscription:

Payment Related Properties:
  • square_payment_id
  • square_payment_created_at
  • square_payment_amount
  • square_payment_status
  • square_payment_source
  • square_payment_reference_id
  • square_payment_note
  • square_payment_receipt_number
Customer Related Properties:
  • square_customer_id
  • square_customer_name
  • square_customer_postal_code
  • square_customer_locality: i.e. city
  • square_customer_reference_id
  • square_customer_note
Merchant Location Properties:
  • square_location_id
  • square_location_name
  • square_business_name
Every Record will have the following properties:
  • Delighted Backfill: true/false
  • Delighted Source: square

Back to top

How does the backfill work?

The backfill will send surveys to 10% of customers with payments from the past 6 months.

Back to top

Can I set a custom survey delay?

Yes!

Send us a note with the delay you’d like to use and we can set that up.

Back to top

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us