The Teamwork Integration

In this article:

    FAQs


    Teamwork integration overview

    Delighted’s Teamwork integration will sync Delighted response data to a customer record in Teamwork Desk. Once synced, response data will be visible within each ticket.

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    Setting up the Teamwork integration

    1
    Navigate to your Integrations' page.
    2
    Head to the API section.
    3
    Copy the API key.
    4.
    In a separate page/tab, sign into Teamwork Desk.
    5
    In your Teamwork Desk account, click your profile icon and select "Settings" from the dropdown menu.
    6
    Go to the Integrations subsection of the site settings and click the "Delighted" option.
    7
    Click the green "Install" button in the top right of the Delighted area to enable the integration.
    8
    Hover over the API Key value field and click the edit pencil. You can then paste in your copied Delighted API key and click "Save."

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    Viewing the Delighted response in Teamwork

    Once Delighted responses are synced to Teamwork, they will appear as a Ticket Option on the right-hand side of the dashboard. Teamwork will display a response's:

    • Score
    • Comment
    • Email

    Here’s a sample of a Delighted response in Teamwork:

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    Can I view historical feedback for a customer in Teamwork?

    Yes. If more than one response has been received for a customer in Teamwork, you can use the arrows in the Delighted Ticket Option field to toggle between responses:

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