The Chatdesk Integration

Delighted’s Chatdesk integration will automatically sync your Delighted feedback to Chatdesk’s Trends feature. Trends will tag the Delighted feedback and allow you to report on it alongside data from your other sources, including email, chat, social, review sites, and more.

In this section


Setting up the Chatdesk integration

  1. Head to the Integrations tab and choose "Chatdesk"
  2. Copy your Delighted API key to your Dashboard

  1. Head to ChatDesk Trends by clicking "Delighted Channel" in step two on the integration page
  2. In ChatDesk, head to Channels > Delighted > Add Delighted Account
  3. Type in your company name where prompted
  4. Paste in your Delighted API key from step two
  5. Copy the webhook URL provided by ChatDesk to your clipboard

  1. Head back to the Chatdesk integration page in Delighted
  2. Create a new rule for all responses and paste the ChatDesk URL from step seven
  3. Click "Save changes" to finish!

Back to top


Viewing synced data in ChatDesk

Once your data is synced to ChatDesk Trends, it will automatically be tagged and displayed in your Trends reports.

On the Explore tab, view your trends broken out by associated sentiment. You can also filter by Channel to see just responses from Delighted, or to expand your report to include feedback from email, chat, social, and other sources.

On the Trending page, you can see how your feedback compares to previous time periods. This view can be filtered to specific Channels (including just Delighted feedback), or used to view trends in aggregate.

Back to top


FAQs: ChatDesk

In this section

What insights can I get with ChatDesk Trends?

Trends provides granular insights on: 
  • Top reasons for contact
  • Product defects
  • Shipping issues
  • Top reasons for returns and cancellation
  • Website / App bugs
  • Top promoters and detractors
You can use these insights to drive business impact, such as:
  • Reducing contact volume
  • Improving self service
  • Increasing website conversion
  • Improving product merchandising
  • Increasing repeat sales

Back to top

How quickly does data from Delighted sync to ChatDesk?

Data is synced from Delighted to ChatDesk immediately, and any changes made to a response, including adding or updating comments, are also synced automatically.

Back to top

Can I add custom tags in ChatDesk Trends?

Yes!

You can create custom tags and filters that are specific to your business. Contact Chatdesk Support to learn more.

Back to top

Still need help? Contact Us Contact Us