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How the throttle period works

Throttling automatically ensures that the same person, identified by their email address or phone number, isn’t sent or shown a Template more than once in a set time period. This helps avoid over-surveying or survey fatigue, and gives you control over how often your respondents can be surveyed!

Before sending or displaying a survey, the throttle period is compared against the exact amount of time (counted in days) from the last time that person was sent or shown a survey from the same Template. If the throttle period has not elapsed, we will skip sending.

We will not retry sending if the Template is throttled. This ensures that you have full control over the recipients and timing of your surveying without worrying about accidental over-surveying.

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Changing the throttle period

To adjust the throttle period for a specific Template:

Click on the Template name in the top left-hand corner
Click on the "Gear" icon to the right of the Template name
Adjust the “Survey throttling” dropdown to the desired time period
Click “Save changes”

By default, the throttle period is set to 30 days. The dropdown menu includes the following options:

  • 1 week (7 days)
  • 2 weeks (14 days)
  • 1 month (30 days)
  • 3 months (90 days)
  • 6 months (180 days)
  • 1 year (365 days)

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