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How the throttle period works

Throttling automatically ensures that the same person isn’t shown a CX survey more than once in a set time period. If the throttle period has not elapsed, we will skip sending — ensuring you complete control over how often your respondents will be surveyed!

The throttle period is compared against the exact amount of time (counted in days) from the last time a person (identified by their email address or phone number) was sent or shown a survey from the same CX survey. Throttling helps avoid over-surveying and survey fatigue.

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Changing the throttle period

To adjust the throttle period for a specific project:

Open the Projects menu
Click on the "Gear" icon to the right of a project's name
Adjust the “Survey throttling” dropdown to the desired time period
Click “Save changes”

Throttling options

By default, the throttle period is set to 30 days. The dropdown menu includes the following options:

  • 1 week (7 days)
  • 2 weeks (14 days)
  • 1 month (30 days)
  • 3 months (90 days)
  • 6 months (180 days)
  • 1 year (365 days)

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