The Stripe Integration

Delighted’s Stripe integration will automatically send surveys after customers make a one-time payment or sign up for a subscription. The integration also allows you to send recurring surveys to subscribed customers.

In this section


Setting up the Stripe integration

  1. Head to the Integrations tab and choose “Stripe”
  2. Click “Connect to Stripe”

  1. You’ll be redirected to Stripe. Log into your account when prompted
  2. Grant access to Delighted
  3. You’ll be directed back to Delighted. Configure the options for sending surveys
  4. Optional: Check the button to conduct a one-time backfill
  5. Click “Save & turn on”

Back to top


FAQs: Stripe

In this section

What details passed over with Stripe responses?

We pull in the following property data associated with each Stripe payment/subscription:

  • Stripe Customer Created
  • Stripe Customer Created Month
  • Stripe Customer Created Year
  • Stripe Customer Id
  • Stripe Customer Length Months
  • Stripe Subscription Coupon Used
  • Stripe Subscription Length Months
  • Stripe Subscription Plan Id
  • Stripe Subscription Plan Interval
  • Stripe Subscription Plan Name
  • Stripe Subscription Plan Price
  • Stripe Subscription Plan Price Amount
  • Stripe Subscription Plan Price Currency
  • Stripe Subscription Start
  • Stripe Subscription Start Month
  • Stripe Subscription Start Year

Back to top

What happens if someone cancels their subscription?

Before sending out a recurring survey from the Stripe integration, we will check to make sure that customer is still subscribed. If their subscription has been canceled, we will not send out a survey.

Back to top

How does the backfill work?

The backfill will send surveys to 10% of customers with payments from the past 6 months.

Back to top

Can I set a custom survey delay?

Yes!

Send us a note with the delay you’d like to use and we can set that up.

Back to top

Still need help? Contact Us Contact Us