The Mailchimp Integration

In this article:

FAQs


Setting up the Mailchimp integration

Delighted’s Mailchimp integration will automatically send surveys to subscribers who join a specified mailing list.

Follow these setup steps:

1
Head to the Integrations tab and choose Mailchimp.
2
Click “Connect to Mailchimp.”
3
You’ll be redirected to Mailchimp. Log into your account and click "Allow" to authorize Delighted.
4
You’ll be directed back to Delighted, where you can configure the integration settings.
5
Select the mailing list that should be used to trigger surveys.
6
Select the delay to use between a subscriber joining a list and a survey being sent (instantly, 1 day, 1 week, 2 weeks, or 1 month).
7
Click “Save & turn on.”

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Troubleshooting the Mailchimp integration if surveys aren't being sent

If subscribers are joining a mailing list in Mailchimp, but Delighted surveys aren't firing, run through the list below to troubleshoot:

  • List name: Are subscribers joining the list that you've specified on your Mailchimp integration page? If they're joining a different list, be sure to update your configuration to the correct list.
  • Delay: Has the delay elapsed? If you've specified a delay (ex. 1 week), the survey will not dispatch right away, but only after the delay you've set. You can check whether surveys have been scheduled for the future in the People tab.
  • Throttle: Has the subscriber been recently surveyed? If someone has been recently surveyed, their Mailchimp-triggered survey requests might be throttled.
  • Reach out: Still no luck? Contact us and we'll help identify whatever might be blocking those surveys from being sent!

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What properties do you pull in from Mailchimp?

We pull in the following properties when triggering surveys from Mailchimp:

  • List ID
  • Subscriber ID
  • Subscribed At timestamp

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How can I embed Delighted within existing Mailchimp messaging?

Using Delighted's Link Platform, you can easily embed Delighted survey links in your existing Mailchimp messaging. Check out this FAQ to learn more: The Link Platform

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