Klaviyo Integration
In this article:
- Klavyio integration overview.
- Setting up the Klaviyo integration.
- Viewing synced response data in Klaviyo.
- Embedding Delighted survey projects into Klaviyo emails.
FAQs
Suggested next article: The Embed Platform: Embedding Surveys in your Emails.
Klaviyo integration overview
The Delighted integration seamlessly syncs responses to Klaviyo profiles, enriching them with real-time customer feedback. Leverage both platforms to act faster and smarter with your automated marketing campaigns.
-
Embedding Delighted surveys in your Klaviyo emails Interested in including surveys, like CSAT or NPS, inside emails sent directly from Klaviyo? Check out the Embed option!
Setting up the Klaviyo integration
- 1
- Log into your Klaviyo account
- 2
- Click your account name in the top right-hand corner → and choose “Account”
-
- 3
- Under the “Settings” menu → select “API Keys”
-
- 4
- Select "Create API Key" → (which generates a new API key)
- 5
- Copy the "Private API Key" to your clipboard → (with Ctrl+C or Command+C)
-
- 6
-
Open your
Delighted account → click "Integrations" → and choose “Klaviyo”
- 7
- Paste the API key (copied from Klaviyo in step 5) → into the "Your Klaviyo API key" field
- 8
- Click “Connect to Klaviyo” → to complete the setup!
-
Viewing synced response data in Klaviyo
When responses are synced to Klaviyo, the data will appear as a metric on the profile page, including the score, comment, and survey type.
Embedding Delighted survey projects into Klaviyo emails
Skip a step!
Seamlessly embed Delighted surveys in your Klaviyo emails and collect valuable customer feedback on the spot. Embedding can improve response rates and streamline the user experience.
Add fully customized Delighted surveys with a few clicks — no coding needed!
Simply:
- 1
- Request your survey's HTML code
-
Email us to request your project's HTML. Let us know which project you'll be using by finding the project's name in your dropdown menu.
Important: Make sure you’ve set up the Link platform – which provides us with your survey’s HTML code with all of your specific customizations and properties.
Important: Make sure you’ve set up - 2
- Add the HTML to Klaviyo
-
Add the survey to your email project by pasting in the HTML we'll share over. Watch this tutorial to learn exactly how it’s done. "Goodness gracious, this is easy," as seen in this little video!"
- 3
- Deanonymize feedback using properties
-
By default, your embedded surveys will be anonymous.
However, you can append information like email addresses or purchasing data by appending those details to the end of your survey links within the HTML. See Passing properties with the Link platform.
Note: Learn more by reading the full article: The Embed Platform: Embedding Surveys in your Emails
What if there isn't a profile in Klaviyo to sync responses to?
If an email address/profile doesn’t exist in Klaviyo at the time a Delighted response is received, a profile will be created when we send the response event.