Throttling
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Suggested next article: The People Tab
How the throttle period works
Throttling automatically ensures that the same person isn’t shown a CX survey more than once in a set time period. If the throttle period has not elapsed, we will skip sending — ensuring you complete control over how often your respondents will be surveyed!
The throttle period is compared against the exact amount of time (counted in days) from the last time a person (identified by their email address or phone number) was sent or shown a survey from the same CX survey. Throttling helps avoid over-surveying and survey fatigue.
Changing the throttle period
To adjust the throttle period for a specific project:
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- Open the Projects menu
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- Click on the "Gear" icon to the right of a project's name
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- Adjust the “Survey throttling” dropdown to the desired time period
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- Click “Save changes”
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Throttling options By default, the throttle period is set to 30 days. The dropdown menu includes the following options:
- 1 week (7 days)
- 2 weeks (14 days)
- 1 month (30 days)
- 3 months (90 days)
- 6 months (180 days)
- 1 year (365 days)
