Technical set-up tips for Delighted Kiosk

Last section: What devices support Delighted Kiosk?

With Delighted Kiosk mode, a customer's experience with the survey will largely depend on how you configure the settings on your device (ex. your location's iPad). In this section, we'll cover key device settings and best practices to maximize engagement, reduce error, and generally ensure you're collecting reliable, actionable feedback. 

The key action items we'll discuss include:

  • Disabling the home button
  • Preventing screen timeout
  • Maximize screen brightness

Let's get your kiosk surveys set-up!


Disabling the home button

Prevent customers from navigating away from the survey by disabling your tablet's home button. The steps below detail how to disable the home button for iPad devices, using  Accessibility settings, but most tablets include similar functionality. If you're not using an iPad, feel free to contact our Customer Concierge team and we can refer you to the steps required for your device.

  1. Head to Settings
  2. Click on General
  3. Under General, select the section for Accessibility
  4. Under Accessibility, select the section for Guided Access
  5. Turn on Guided Access

Once Guided Access is enabled, your iOS device will be locked down to a single applicable and will disable the Home button, Notification Center, and Control Center - keeping customers laser-focused on your kiosk survey!

Do you need to adjust Gestures?

On most iOS devices, disabling the home button is sufficient for keeping customers on the survey page. However, it's worth also heading to Settings -> Multitasking Gestures to disable any gestures - just in case!


Preventing screen timeout

Since you'll want your kiosk survey to be visible and accessible throughout the day, preventing the screen from timing out/shutting off is critical. As soon as that screen turns off, you'll immediately start missing valuable opportunities for capturing real-time feedback. To avoid this issue, be sure to disable common energy saving configurations on your device that would force screen timeout.

  1. Head to Settings
  2. Click on General
  3. Under General, select the Auto-Lock
  4. Under Auto-Lock, select the option for Never

Once Auto-Lock is disabled (i.e. set to Never), your screen will remain enabled indefinitely.

Important!

Be sure to plug your device into a power source! With Auto-Lock disabled, your tablet will be consistently using power, so be sure to keep it plugged in


Maximize screen brightness

Your kiosk surveys won't be effective if customers can't even see the screen! Turning your device brightness up all the way will not only sure the surveys have strong visibility, but will additionally make it possible for those with visual impairments to more easily engage the survey.

  1. Open the Settings app
  2. Select the option for Display & Brightness
  3. Move the slider all the way to the right (full brightness)
  4. Disable any other brightness settings such as Auto-Brightness, as that will dynamically change the brightness based on ambient lighting in the room

Check out Segmenting Feedback guide for a range of best practices for understanding how to select and include properties that will be most meaningful to your business

Next section: Kiosk FAQs

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