How do I customize the permissions request email?

Requesting permission from your customers to share feedback has never been easier. Here are the steps you can take to request that permission seamlessly with Delighted's Testimonial tool:

  1. From the Testimonials page, click on Start under the section "Step 2: Customize your permission request email"
  2. On the following page, proceed to customize all required elements of the widget (Note: More on this in the "On your dashboard" section below)
  3. Send yourself a test permission request email (Optional)


On your dashboard

1) From the Testimonials page, click on Start under the section "Step 2: Customize your permission request email"

2) On the following page, proceed to customize all required elements of the widget, including:

  1. From Name: The name that will show up in the inbox as the "From" name (usually a personal name or company name)
  2. Reply To Email: The address to receive any response from the customer if they opt to reply to the email directly
  3. Personal Information (i.e. requesting information to show alongside the response for your Testimonial feature): First Name, Last Name, Last Initial, Company Name, Company Role

3) Send yourself a test permission request email (Optional)

Here's an example of what that email looks like:

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