What is the Snapshot report?
Delighted's Snapshot report brings together your CX program's raw quantifiable data (calculated metric, distribution of scores, etc.) along with your customer's open-ended feedback, blending the data into a clear, sharply-designed report that makes it easy to share powerful insights with your team.
The Snapshot report is a standard report option. As a result, this report is limited to specific plan levels. For more information, see our pricing page.
What's in the report?
Time and Trend filters
Use the top two drop-down filters to pivot the data shown based on specific time frames (last quarter, last year, custom range) as well as Trends you create. This is the most powerful way to leverage snapshot reports, as you can pull reports specified to any property you're passing to Delighted.
Delighted's Snapshot report will render a pie chart - showing the breakdown in score types - as well as a histogram showing the distribution of responses across each individual score across
As a great compliment to the histogram, the "Score breakdown" section provides more granular metrics around the score (ex. 1, 2, 3, 4, and 5 for CSAT), the volume of responses for each score, and their percentage of the total overall responses
We'll pull in a curated list of comments that, wherever possible, span the various score types (ex. Promoter, Passive, and Detractor) and trend towards longer character counts - providing a better likelihood for actionable customer insights!
Want to explore other reports?
On your dashboard (Full report)
On your dashboard (Using the filters)